Admissions Tour Guide- Student Tour Team

Illinois State University; Normal (IL); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

403(b) Plan

Job summary

Illinois State University is seeking an Admissions Tour Guide to lead campus tours for prospective students and their guests. This student role involves presenting the university, answering questions about admissions, and representing ISU with professionalism during tours and at events.

The position requires morning and weekend availability, learning the admissions process, and delivering excellent customer service while maintaining the university's positive image.

Qualifications

• Strong leadership abilities and the ability to work with a diverse population.
• Excellent communications skills and customer service oriented.
• Ability to multitask and work within a team atmosphere.

Responsibilities

• Give campus tours to prospective students and their families.
• Attend mandatory 7am Wednesday meetings and semester retreats.
• Support Admissions events and open houses.
• Maintain knowledge of admissions process and provide information.

Skills

Leadership

Diversity engagement

Communication

Job description

Title: Admissions Tour Guide- Student Tour Team
Employee Classification: Student Help Regular
Division Name: Academic Affairs
Department: Admission

Job Summary

The Admissions Tour Team program is designed to enrich and support Illinois State University through various activities related to recruiting prospective students and welcoming guests to the campus.
Admissions Tour Guides provide an abundant amount of information and acquaint prospective students and guests with the campus and present the positive spirit of Illinois State to all.
Admissions Tour Guides are the face of Illinois State University. They are responsible for giving tours to prospective students and their families. Their responsibilities entail giving tours on weekdays and most Saturdays-our most popular visit days, at all Admissions Events, at large group tours, and for coverage for other tour guides if needed during the week. Admissions Tour Guides are expected to learn and be knowledgeable about the admissions process and be able to answer questions ranging from general requirements, to providing personal insight for students about Illinois State University. Admissions Tour Guides do all of this while providing the best customer service possible to accommodate our incoming students and their guests, and holding themselves to the highest standard, knowing that they are always the face of the University.
Admissions Tour Guides are required to attend mandatory 7am meetings every Wednesday, a retreat at the beginning of each semester, and all Admissions Events. These mandatory attendance dates are provided well in advance and do include two summer Open Houses. The minimum commitment is two semesters, (fall and spring) with the option of working in the summer. Admissions Tour Guides are expected to maintain a minimum GPA of 2.6 and be in good standing with The Student Conduct Office.
Read the Special Instructions listed below for information about attaching additional required documents for this application.

Additional Information

Student employees are eligible to participate in the University's 403(b) Plan. More information can be found here.

Pay Rate

$15.00/hour

Required Qualifications

Strong leadership skills and the ability to work with a diverse population are critical for success in this position.

Preferred Qualifications

Personable, outgoing, excellent communications skills, responsible, able to multi-task and work within a team atmosphere.

Work Hours

Monday-Saturday, 4-7 hours per week

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:

• Move about in various locations across campus as needed to complete day -to-day work.
• Effectively communicate on a daily basis.

Proposed Starting Date

October 14, 2026

Required Applicant Documents

Reference List, Essay and List of Activities

Special Instructions for Applicants

1. Please submit a document listing three personal references, including name and phone number.
2. The required essay should be a typed, 300-word document answering the following question: "Why is the position of Admissions Tour Guide important to Illinois State University, and how do you see yourself contributing to the position?" You will be prompted to upload and attach both documents as part of the application process.
3. List activities or groups that you have been or are currently involved in at Illinois State University or another entity and the positions held in the organizations.

Contact Information for Applicants

Traci Andracke, Assistant Director of Admissions, [e-mail]

Important Information for Applicants

This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.
In addition, all appointments are contingent upon proof of eligibility for employment at Illinois State University to perform the required duties described above on your scheduled start date. The Immigration and Control Act of 1986, Public Law 99-603, requires all new employees to file an I-9 in person and no later than three days from the beginning of employment. This may be accomplished within the department or through Human Resources. A list of the types of documentation you will be expected to provide is available at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents. Failure to comply with this law will result in cancellation of your appointment.
Illinois State University, as your employer, is required by federal law to ensure proper tax withholding from wages and to ensure that the required reporting of employee wages, withholding, and employment taxes is accurate. For this reason, every employee must have a valid Social Security Number registered with the University at the time of employment and/or as soon after as possible, but no later than 45 days from the start date. Failure to comply with this law may result in cancellation of your appointment.
Illinois State University student employees are restricted to no more than 28 hours per week of on-campus employment for all positions held.
International students are restricted by their visa status to no more than 20 hours per week of on-campus employment when the university is in session but may work more when the university is not in session. International students should contact the Office of International Studies and Programs for guidance if they have questions concerning employment restrictions.

Illinois State University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at [phone]. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at [phone].