Student Technology Specialist - College of Engineering

Illinois State University; Normal (IL); Hybrid; USD 17,000 - 24,000; Full time

Benefits offered by this job

403(b) Plan

Job summary

The Student Technology Specialist role at Illinois State University will provide first-level technology support to the College of Engineering by phone, email, and in person. You will assist with university-owned computers, ULID/password issues, and endpoint devices including classroom and conference room tech, e-mail, and calendaring.

Based at Campus East in Bloomington, IL, you must be flexible, team-oriented, and possess strong communication and documentation skills.

Qualifications

• Must be available to work a minimum of 15 hours per week.
• Must be able to work a minimum of 2 semesters.
• Must have a valid Driver's License.
• Must be available to report to ISU Campus East Location (Bloomington, IL).
• Experience or interest in Windows, MacOS/iPadOS/iOS, and Office apps is a plus.

Responsibilities

• Provide first-level technology support by phone, email, and in person.
• Support university-owned computers, ULID/password issues, and endpoint devices.
• Create concise documentation and collaborate with the IT team.

Skills

Windows

MacOS/iPadOS/iOS

Active Directory

Microsoft Exchange

SQL Databases

PowerShell

Data Analysis

BI/Data Warehousing

Network/AV/Datacenter

HTML basics

Tools

Power Apps

Visio

Power BI

Configuration Manager

Job description

Title: Student Technology Specialist - College of Engineering

Employee Classification: Student Help Regular

Division Name: Finance and Planning

Department: Client Services

Job Summary

The Student Technology Specialist role will be primarily working to provide first level technology support and assistance by phone, over email, and in person directly to the College of Engineering (CEG). This support is related, but not limited to, university-owned computers and software and ULID account and password issues, along with support of endpoint technologies utilized by College of Engineering faculty and staff, including desktop and laptop computers, tablets, classroom and conference room devices, smartphones, printers, e-mail and calendaring, and line-of-business applications.

Individuals in this position are required to be flexible, self-driven, and willing to work in a team environment. Student Technology Specialist will need strong written and verbal communication skills and strong attention to detail for this position. Students in this position will need the ability to quickly learn new skills, effectively collaborate with a team, manage multiple tasks, provide great customer service, create insightful and concise documentation, and lift up to 40 lbs.

The CEG IT Team is located at Campus East (1709 General Electric Road in Bloomington) and students are expected to report to this location for work.

Additional Information

Student employees are eligible to participate in the University’s 403(b) Plan. More information can be found here.

Pay Rate

$15.50/hour

Required Qualifications

• Must be available to work a minimum of 15 hours a week
• Must be able to work minimum of 2 semesters
• Must have a valid Driver's License
• Must be available to report to ISU Campus East Location. (1709 General Electric Road in Bloomington, IL)

Preferred Qualifications

1. Strong research skills
2. Strong organizational skills
3. Experience or interest in any of the following:
   • Microsoft Windows
   • MacOS, iPadOS, iOS, tvOS
   • Testing and validation concepts
   • Microsoft Office Apps
   • Microsoft Visio and Power Apps (PowerBi)
   • Active Directory, Microsoft Exchange, Microsoft Configuration Manager
   • Relational databases, specifically MySQL, Microsoft SQL, and Oracle
   • Scripting/Programming languages such as PowerShell
   • Data Analysis, Data Profiling, Conceptual and Logical Data Modeling, Source Target Mapping or Data Quality Design
   • Development and support of a BI or Data Warehousing initiative
   • Network, AV, and data center hardware
4. Basic knowledge of HTML and website navigation hierarchies
5. Basic understanding of web and mobile technologies

Work Hours

15-28 hours per week. 8:00am and 4:30pm, Monday through Friday

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:

• Effectively communicate on a daily basis.

Proposed Starting Date

September 2026

Required Applicant Documents

Resume and Work Availability

Contact Information for Applicants

Jeremy Eason, [e-mail]

Important Information for Applicants

This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

In addition, all appointments are contingent upon proof of eligibility for employment at Illinois State University to perform the required duties described above on your scheduled start date. The Immigration and Control Act of 1986, Public Law 99-603, requires all new employees to file an I-9 in person and no later than three days from the beginning of employment. This may be accomplished within the department or through Human Resources. A list of the types of documentation you will be expected to provide is available at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents. Failure to comply with this law will result in cancellation of your appointment.

Illinois State University, as your employer, is required by federal law to ensure proper tax withholding from wages and to ensure that the required reporting of employee wages, withholding, and employment taxes is accurate. For this reason, every employee must have a valid Social Security Number registered with the University at the time of employment and/or as soon after as possible, but no later than 45 days from the start date. Failure to comply with this law may result in cancellation of your appointment.

Illinois State University student employees are restricted to no more than 28 hours per week of on-campus employment for all positions held.

International students are restricted by their visa status to no more than 20 hours per week of on-campus employment when the university is in session but may work more when the university is not in session. International students should contact the Office of International Studies and Programs for guidance if they have questions concerning employment restrictions.

Illinois State University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at [phone]. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at [phone].