College Laboratory Technician - Library

City University of New York; New York (NY); On-site; USD 54,000 - 66,000; Full time

Job summary

An established industry player is seeking a College Laboratory Technician to provide essential technology and learning support in a dynamic library environment. This role involves maintaining and troubleshooting library systems, assisting faculty and students with technology needs, and supervising College Assistants. The ideal candidate will possess strong technical skills, experience in library technology, and the ability to communicate effectively with diverse users. Join a collaborative team dedicated to enhancing educational resources and services, while enjoying a comprehensive benefits package and opportunities for professional growth.

Benefits

Comprehensive Benefits Package

Pension Plans

Tax-Deferred Savings Plans

Qualifications

• 4+ years of related experience in technology support.
• Ability to communicate technical information effectively.
• Experience with library information technology preferred.

Responsibilities

• Provide technical support for library systems and equipment.
• Administer and maintain library-specific technologies.
• Assist students and faculty with technology-related issues.

Skills

Technical Support

Communication Skills

Scripting Knowledge

Database Knowledge

Education

High School Diploma

Associate Degree

Bachelor's Degree

Tools

Windows OS

Linux OS

Macintosh OS

MySQL

Brightspace

WordPress

Microsoft Office 365

Adobe Applications

Job description

College Laboratory Technician - Library

GENERAL DUTIES

Provides technology and learning support in one or more library facilities.

• Assists faculty and students in using course-related technologies

• Assists students with common technology problems

• Provides technical support for library faculty offering instruction and/or workshops, for multi-media resources centers, and internet laboratories

• Maintains course-related and library-specific technologies and equipment

• Performs other duties as assigned.

CONTRACT TITLE

College Laboratory Technician

FLSA

Non-exempt

CAMPUS SPECIFIC INFORMATION

New York City College of Technology of the City University of New York (CUNY), a comprehensive college in downtown Brooklyn offering associate and baccalaureate degrees, invites applications for a College Laboratory Technician (CLT) for the Ursula C. Schwerin Library. The Library Department is currently comprised of 11 full-time faculty members, a full-time administrative specialist, 1 CLT, 8 College Office Assistants, and several part-time faculty members and college assistants.

Reporting to the Web Services & Multimedia Librarian, the CLT will perform the following duties:

• Administer, configure, maintain, and troubleshoot special applications and systems in the library including:

• Public facing computer workstations

• Library service area workstations and equipment

• ILLiad (interlibrary loan system)

• CUNY integrated and intercampus library systems

• Administer and maintain critical library systems such as the Linux-based web servers, Active Directory, and NAS backup server, and network access.

• Develop open-source software and shell scripting in Windows and Linux-based environments to enhance library technology services.

• Maintain detailed records, such as inventory records, systems and operations logs, and documentation of programming activities that support library operations.

• Provide comprehensive technical support for public, classroom, lab, library screening room, study rooms, library staff hardware, and software.

• Assist students and faculty in using library computers, equipment, and software assist faculty members with their technological needs in Library classes.

• Supervise and assist in the interviewing, training, orientation, and evaluation of College Assistants.

• Develop and enforce IT security procedures for library information technology, networks, and related devices, and maintain standards for safety and the proper use of equipment and tools.

• Assist in implementing library technology contracts (including service contracts), monitoring compliance, evaluating performance, and making recommendations on renewals.

• Contact and interact with vendors to acquire and implement software upgrades and equipment maintenance.

MINIMUM QUALIFICATIONS

High School Diploma with a minimum of four years related experience. Additional education may be used to meet the experience requirement: an Associate degree may be substituted for two years' experience, and a Bachelor's degree may be substituted for four years' experience.

OTHER QUALIFICATIONS

PREFERRED QUALIFICATIONS

• An associate or bachelor’s degree in computer systems or related field of study

• Previous supervisory experience

• Experience administering and supporting library information technology at higher education institutions

• Ability to communicate technical information to end users

• Experience with Windows, Macintosh and Linux operating systems in respect to roles such as Active Directory and Group policy

• Scripting knowledge in PowerShell, Visual Basic, or Linux command-line scripting

• Database knowledge, preferably MySQL

• Knowledge of Brightspace, WordPress, Microsoft Office 365, and Adobe applications

COMPENSATION

$54,222 - $65,896. Salary commensurate with qualifications and experience.

CUNY is in the process of implementing salary schedule increases. Once implemented, salaries of eligible employees will be adjusted by 6.09%, with additional increases of 3.25% effective 9/01/2025 and 3.5% effective 9/01/2026, in accordance with the terms of the PSC-CUNY collective bargaining agreement.

BENEFITS

CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.

HOW TO APPLY

To apply, go to www.cuny.edu, access the employment page, log in or create a new user account, and search for this vacancy using the Job ID or Title. Select "Apply Now" and provide the requested information.

Candidates should submit a resume or CV and a cover letter.

CLOSING DATE

Open until filled, with review of applications to begin on or after May 29, 2025.

JOB SEARCH CATEGORY

CUNY Job Posting: Support Staff

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID

30275

Location

NYC College of Technology