Collector Support Specialist

Fanatics; Allen (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Fanatics Collectibles is seeking a Customer Support Associate to act as the liaison between Fanatics Collectibles and our collectors, handling inquiries about products, policies, and services. This role reports to the Senior Manager, Customer Service and offers opportunities for growth within Fanatics’ Collectibles division.

As part of a team that values proactive service, you will engage with collectors across web, voice, and email channels, build relationships, and develop deep knowledge of

Qualifications

• Positive, Collector-minded individual with a passion to serve.
• General knowledge of trading cards and collectibles industry.
• Strong problem-solving abilities and attention to detail.
• Excellent interpersonal, verbal, and written communication skills.
• Able to multitask, prioritize, and manage time effectively.
• Proficiency in MS Suite, including Word, Outlook & Excel.
• Familiarity with contact center performance metrics (e.g. AHT, CSAT, NPS, schedule adherence).
• Experience working through web message, voice, and email interactions with customers.

Responsibilities

• Liaise between Fanatics Collectibles and Collectors by supporting all inquiries and issues
• Model exemplary service through web message, voice, and email channels
• Delight Collectors: apply good judgement on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction
• Build and maintain relationships with repeat Collectors
• Develop a thorough knowledge of Fanatics Collectibles’ product portfolio and release calendar
• Additional duties as assigned

Skills

Customer service

Communication

Problem solving

Multitasking

Time management

MS Office

Collectibles knowledge

Tools

MS Outlook

Excel

MS Word

Job description

Fanatics Collectibles is seeking a Customer Support Associate to act as the liaison between Fanatics Collectibles and our collectors, handling inquiries about products, policies, and services. This role reports to the Senior Manager, Customer Service and offers opportunities for growth within Fanatics’ Collectibles division.

As part of a team that values proactive service, you will engage with collectors across web, voice, and email channels, build relationships, and develop deep knowledge of