Sales Support Associate

Socket.dev; Los Angeles (CA); On-site; USD 34,000 - 41,000; Full time

Job summary

Fanatics Collect is seeking a Sales Support Associate to back the Sales team, acting as the primary contact for client communications across auctions, fixed price marketplace, private sales, and vault storage services. You will work closely with Customer Service, Operations, and Sales to ensure a seamless client experience and drive team efficiency.

You will coordinate with internal teams, manage submissions, invoicing, and asset transactions, and maintain accurate records.

Qualifications

• 1–3 years of client-facing support, operations, or sales assistant experience.
• Background in sales or customer service preferred.
• Knowledge of trading cards, collectibles, or sports memorabilia is highly desirable.
• Strong organizational skills with excellent attention to detail.
• Exceptional written and verbal communication.
• Ability to work independently and manage multiple priorities.
• Demonstrated professionalism and a customer-first mindset.

Responsibilities

• Support daily communications with clients across Fanatics Collect sales channels.
• Assist Sales Reps in managing relationships with buyers and sellers.
• Respond promptly to client inquiries and internal requests related to submissions, invoicing, and asset transactions.
• Coordinate with internal teams to resolve client issues and fulfill requests.
• Maintain accurate records of asset submissions and post-sale data.
• Perform ongoing customer account maintenance and data entry.
• Provide high-touch customer service with urgency and professionalism.
• Support team operations through administrative tasks and special projects.
• Uphold high standards of communication, organization, and responsiveness.

Skills

Client-facing experience

Sales background

Customer service experience

Attention to detail

Communication skills

Independent worker

Multi-tasking

Job description

About Us

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

About the Company

Fanatics Collect is a global product and technology group dedicated to revolutionizing the world of collectibles. Every single day our team of experienced product leaders, engineers, and operators obsesses over how to create the ultimate collector experience with our products: Topps.com, the direct to consumer ecommerce platform of the Topps brand, Fanatics Collect, the most trusted and dynamic collector focused marketplace, and our collector focused live shopping platforms, Fanatics Live and Voggt.

We have the unique advantage of being backed by Fanatics - the world’s largest sports merchandiser, with more than 900 global sports relationships, 90+ million reachable fans, and exclusive licensing deals with the MLB, NFL, and NBA among many others - but we’re a nimble, ambitious team building products from the ground up.

If you're passionate about building world class products and share our love for sports fans and collectors, Fanatics Collect offers an exciting opportunity to be part of a dynamic team creating the future of collecting.

About the Role

The Sales Support Associate plays a critical role on the Fanatics Collect Sales team, supporting sales representatives and serving as a primary point of contact for client communications across auctions, fixed price marketplace, private sales, and vault storage services. Reporting to the Director of Sales, this role is ideal for someone highly organized, responsive, and customer-focused, with a passion for collectibles and a strong commitment to operational excellence. You’ll collaborate cross-functionally with Customer Service, Operations, and Sales Support to ensure a seamless client experience and help drive sales team efficiency.

Responsibilities:

• Support daily communications (phone, email, text, social media) with clients across Fanatics Collect sales channels
• Assist Sales Reps in managing and growing relationships with collectors, both buyers and sellers
• Respond promptly to client inquiries and internal requests related to submissions, curation, invoicing, and asset transactions
• Coordinate with internal teams to resolve client issues and fulfill sales support requests
• Maintain accurate records of asset submissions and track post-sale data
• Perform ongoing customer account maintenance and data entry
• Provide high-touch customer service with urgency and professionalism
• Support team operations through administrative tasks and special projects as needed
• Uphold the highest standards of communication, organization, and responsiveness

Qualifications:

• 1–3 years of experience in a client-facing support, operations, or sales assistant role
• Background in sales or customer service preferred
• Knowledge of trading cards, collectibles, or sports memorabilia is highly desirable
• Strong organizational skills with excellent attention to detail
• Exceptional communication skills—both written and verbal
• Proficiency in navigating fast-paced, dynamic work environments
• Ability to work independently and manage multiple priorities effectively
• Demonstrated professionalism and a customer-first mindset

The salary range represents base pay only and does not include short-term or long-term incentive compensation. This salary range is specific to Los Angeles and may not be applicable to other locations. When determining base pay, as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training. For information about our benefits, please visit https://benefitsatfanatics.com/

Los Angeles Salary Range

$24.90 — $30.40 USD