Collector/Resolution Specialist

Brock-; Winston-Salem (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Critical illness coverage

Paid holidays

PTO 12 days

401(k) plan

Job summary

Brock & Scott, PLLC in Winston-Salem, NC, is seeking energetic, results-driven individuals to join our collections team. Earn $1,500+ per month in bonuses with mostly inbound leads and base pay up to $18.50/hour, with clear opportunities for advancement.

Your responsibilities include helping consumers resolve accounts by phone, email, and mail, handling inbound calls, tracking communications, and generating repayment documents when needed.

Qualifications

• Clear, professional communication skills.
• Strong problem-solving and customer service abilities.
• Ability to work independently and meet goals.
• High school diploma or GED.

Responsibilities

• Help consumers resolve accounts via phone, email, and mail.
• Handle inbound calls and assist with questions and payments.
• Track all communications and keep accurate account records.
• Recommend next steps and generate repayment documents when needed.

Skills

Communication skills

Problem solving

Customer service

Independent working

Education

High school diploma or GED

Job description

About the Organization Brock & Scott has been a trusted leader in the financial services and real estate industry for over 25 years with a commitment to helping our clients succeed. Our attorneys and staff drive solutions that create value and results to achieve client goals and help them accomplish more. Through multiple offices across our geographic footprint, we work as one team, at our best each day, putting our clients\' interests first.

EEO Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Diversity, Equity, & Inclusion

In principle and in practice, Brock & Scott values and seeks inclusion and diversity within our community. Brock & Scott is committed to providing a welcoming and equitable environment with opportunities for engagement regardless of individual thought, sexual orientation, gender identity and expression, culture, ethnicity and experience.

Description

Earn $1,500+ per month in bonuses! Mostly inbound leads. Grow your career with training and advancement opportunities

Are you a motivated go-getter ready to make an impact?

We\'re looking for energetic, results-driven individuals to join our collections team. Many people from a variety of backgrounds have succeeded in this role, so you don\'t need prior collections experience, just a high school diploma, a positive attitude, and a drive to succeed.

What You\'ll Do

• Help consumers resolve accounts via phone, email, and mail
• Handle inbound calls and assist with questions and payments
• Track all communications and keep accurate account records
• Recommend next steps and generate repayment documents when needed

Why You\'ll Love It Here

• Base Pay: up to $18.50 per hour with no draw against your base
• Bonus Potential: $1,500+ per month for on-target performers (performance-based; tied to goals and attendance)
• Collaborative, supportive team environment
• Career growth opportunities in a stable, growing company

Position Requirements

What We\'re Looking For

• Clear, professional communication skills
• Strong problem-solving and customer service abilities
• Ability to work independently and meet goals
• High school diploma or GED

Benefit Details

Brock & Scott, PLLC offers an attractive benefit package to full-time employees on the 1st of the following month of hire.The insurance portion includes medical, dental, voluntary life, voluntary vision, and critical illness, all at competitive rates. Atthe 90-day introductory period, the Firm also provides a basic life insurance policy in the amount of one time your annual salary (with a minimum of $25,000 and a maximum of $200,000.00) at no cost.

Full-time employees receive paid holidays, including six (6) firm-recognized holidays and one (1) Day of Observance, as well as a PTO package of 12 days per year. PTO accrues monthly and is credited on the 15th of each month, in accordance with firm policy. PTO benefits increase after 2 years of employment and again after 5 years of employment. After six months of service, employees over the age of 21 become eligible to participate in the firm\'s 401(k) plan at the beginning of the next quarter.

Pre employment statement

Employment with Brock & Scott, PLLC is contingent upon the successful completion of all required pre-employment screenings and verifications, which may include, but are not limited to, a criminal background check, conflict of interest check, employment and education verification (as applicable), and a pre-employment drug screening. Drug testing is conducted only after a conditional offer of employment has been extended and in accordance with applicable federal, state, and local laws.

Compensation Details

$18/hr

The compensation amount is not guaranteed. Individual compensation is based on various factors unique to each candidate. This amount is what we reasonably believe we will pay for the position, however, offer amounts may vary based on factors such as geographic location, experience, and qualifications.

Geographic Eligibility Requirement

To be considered for this position, applicants must currently reside within Brock & Scott, PLLC\'s geographic footprint. Eligible states include: AL, CT, FL, GA, IN, KY, ME, MD, MA, MI, NH, NJ, NC, OH, PA, RI, SC, TN, TX, VT, VA, and WV.

Exempt/Non-Exempt Non-Exempt

Full-Time/Part-Time Full-Time

Location(s) Brock & Scott, PLLC - Winston-Salem, Brock & Scott, PLLC - Wilkesboro

Shift -not applicable-

This position is currently accepting applications.