Collector II

Jobtailor; Hillsboro (OR); On-site; USD 52,000 - 70,000; Full time

Job summary

Jobtailor in Hillsboro, Oregon is seeking a collector to manage delinquent member accounts and negotiate payment arrangements, while upholding regulatory compliance and service standards.

The role requires at least 2 years in collections, familiarity with FDCPA and related regulations, and strong communication and time-management skills. You will handle escalations, work loan workout actions, and participate in training and improvements.

Qualifications

• Minimum 2 years’ experience in a collections position, preferably in financial services.
• Knowledge of TCPA, FDCPA, FCRA and FACT ACT preferred.
• Understanding of loan calculations including APR and amortization.
• Strong time management and the ability to work independently or in a team.
• Strong listening skills.

Responsibilities

• Handle and resolve defaults and delinquencies with members’ accounts, advocating for members and maintaining strong member relationships and meeting member service standards.
• Provide assistance and support to members in financial difficulty by identifying mutually agreeable payment arrangements.
• Handle escalated member issues as required.
• Work assigned collection queues and make collection attempts by telephone and email, following established procedures and regulations.
• Review and submit accounts for loan workout arrangements such as extensions, modification, forbearance and partial payments.
• Identify accounts for adverse action and handle with guidance from internal business partners.
• Proactively identify gaps in processes and procedures and make recommendations for improvements.
• Conduct skip tracing to obtain contact information for delinquent/defaulted members.
• Participate in department projects and initiatives as required.
• Assist in orientation and training of new Collectors.
• Participate in system upgrades including quality control and testing.

Skills

Collections experience

Regulatory knowledge

Time management

Communication skills

Job description

Responsibilities

• Handle and resolve defaults and delinquencies with members’ accounts, advocating for members and maintaining strong member relationships and meeting member service standards
• Provide assistance and support to members in financial difficulty by identifying mutually agreeable payment arrangements
• Handle escalated member issues as required
• Work assigned collection queues and make collection attempts by telephone and email (on financial products like auto loans, credit cards, mortgages, etc.), following established procedures and regulations
• Review and submit accounts for loan workout arrangements (such as extensions, modification, forbearance and partial payments)
• Identify accounts for adverse action (such as repossession, foreclosure, closure, suspension and charge off) and handle with guidance from internal business partners
• Proactively identify gaps in processes and procedures and make recommendations for improvements
• Conduct skip tracing, as necessary, to obtain contact information in order to contact delinquent/defaulted members
• Participate in department projects and initiatives as required
• Assist in orientation and training of new Collectors
• Participate in system upgrades including quality control and testing

Requirements

• Minimum 2 years’ experience in a collections position, preferably in the financial services industry
• Basic knowledge of financial service industry regulations including TCPA, FDCPA, FCRA and FACT ACT is preferred
• Basic understanding of loan calculations including APR, amortization schedules and simple interest calculations
• Effective time management skills and the ability to work independently or in a collaborative team environment
• Strong listening skills