Collector

Jobtailor; Las Vegas (NV); On-site; USD 40,000 - 58,000; Full time

Job summary

Jobtailor in Las Vegas, NV seeks an experienced collections professional to manage a portfolio of accounts in the 30-59 day past due range. You will perform inbound and outbound calls, negotiate payment solutions, and conduct light skip-tracing to uncover leads while protecting customer data.

The role requires at least 2 years in unsecured or sub-prime auto finance collections, strong communication and writing skills, knowledge of FDCPA/TPA/Robbins-Rosenthal Act, and the ability to work a

Qualifications

• Minimum two years in unsecured or sub-prime auto finance collections.
• Excellent communication, negotiation and writing skills.
• Knowledge of state and federal collection laws (FDCPA, TPCA, Robbins-Rosenthal Act).
• Willingness to work an 8-hour shift Monday-Friday, with weekends and overtime as needed.
• Ability to operate in a high-pressure, high-volume environment.

Responsibilities

• Manage a queue of accounts within the 30-59 days past due range to prevent losses.
• Make inbound and outbound calls throughout the day.
• Negotiate payment solutions based on individual circumstances.
• Perform light skip-tracing to generate potential leads.
• Review and submit accounts for repossession activity when appropriate.
• Execute collection efforts as directed by management.
• Participate in meetings to improve workflow and collection processes.
• Protect confidentiality of all company operations and customer data.

Skills

Collection experience

Skip-Tracing

Negotiation

Payment solutions

Account review

Repossession activity

Goal oriented

Work under pressure

Team collaboration

Adaptability

Education

High School diploma or equivalent

Job description

Responsibilities

• Manage a queue of accounts within the 30-59 days past due delinquency range to prevent loan losses through progressive collection efforts.
• Making both inbound and outbound calls throughout the day
• Negotiate with customers to create payment solutions based on individual circumstances
• Conduct light skip-tracing activity to generate potential leads on customer or collateral
• Review and submit accounts for repossession activity based on mitigating factors
• Execute collection efforts as directed by the department manager
• Actively participate in team and department meetings to improve workflow, collection processes and department efficiencies
• Protect the confidentiality of all aspects of the company’s operations, portfolio, customer information, and computer technology

Requirements

• You are a High School graduate (diploma required, or equivalent)
• You have at least 2 years of experience in unsecured or sub-prime auto finance collections
• Must have Excellent communication, negotiation and writing skills
• Working knowledge of state and federal laws applicable to collections, including the F.D.C.P.A, T.C.P.A and Robbins-Rosenthal Act.
• Must be able to maintain an 8-hour shift Monday-Friday; Flexible schedule required; must be willing to work weekends and overtime.
• Capable of effectively operating in a high-pressure, high-volume environment
• Goal oriented with a desire for improvement and advancement
• Able to communicate and work amicably with diverse teams.
• Has knowledge of any of the following tools and software: Daybreak, Basic MS Excel, Basic MS Outlook, Skip Tools; E-collect, 411.com

Hard Skills

• Collection Efforts
• Skip-Tracing
• Payment Solutions
• Account Review
• Repossession Activity

Soft Skills

• Goal Oriented
• Ability To Work Under Pressure
• Team Collaboration
• Adaptability