Collections Representative 2

Hancock Whitney; Gulfport (MS); On-site; USD 35,000 - 52,000; Full time

Job summary

Hancock Whitney seeks a Collections Specialist 2 to serve as the point of contact for delinquent accounts, securing payments or arranging terms in line with policy. You will handle high volume calls, verify terms, and apply FDCPA rules while documenting activities within our system.

You will collaborate with risk teams to resolve accounts efficiently, demonstrate strong negotiation skills, and maintain accurate records to support compliant debt recovery efforts.

Qualifications

• High School Diploma or equivalent.
• Two years of collections experience.
• Analytical and problem solving skills.
• Strong communication with internal and external audiences.
• Ability to negotiate effectively.

Responsibilities

• Answer high volume inbound calls from delinquent clients to collect payment or arrange terms.
• Resolves delinquent accounts by collecting the full amount due or establishing a repayment plan.
• Discusses financial status and reasons for non-payment.
• Refer clients to other areas of Consumer Credit Risk when appropriate.
• Demonstrates knowledge of FDCPA and applies it to collections activities.
• Maintain and document Debt Manager collection system with updates.
• Complete administrative duties as assigned.
• Negotiate settlements within department guidelines.

Skills

Delinquent accounts

Negotiation

Communication skills

Analytical thinking

Problem solving

Education

High School Diploma or equivalent

Job description

JOB FUNCTION / SUMMARY:

The Collections Specialist 2 is the point of contact for delinquent accounts for collections activities. Collections Specialists are responsible for working to secure payments or arrangements from clients with delinquent accounts based on our approved processes and procedures guidelines.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Answer high volume of inbound calls from and/or generate high volume of outbound calls to delinquent clients in attempt collect payment, determine reason for overdue payment, and/or review terms of credit contract with client.
• Resolves delinquent accounts by collecting the full amount due, and/or establishing a solid plan with the borrower to bring the loan current.
• Discuss financial status and determines reason for non-payment.
• Refers clients to other areas of Consumer Credit Risk, when appropriate.
• Demonstrate accurate knowledge and strict application of federal regulations and collection laws (FDCPA).
• Maintain and document Debt Manager collection system with an accurate update to all activities and communications.
• Completes necessary administrative duties as assigned.
• Negotiate settlements within department guidelines and processes.

SUPERVISORY RESPONSIBILITIES:

None

MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE:

• High School Diploma or equivalent.
• Minimum of two years of collections experience required.
• Analytical and problem solving skills and attention to detail.
• Communications skills with demonstrated ability to interact in a positive and professional manner at all times with all levels of both internal and external audiences.
• Ability to negotiate with others and demonstrate assertiveness and empathy when necessary to obtain favorable resolutions.

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS:

• Ability to travel if required to perform the essential job functions.
• Ability to work under stress and meet deadlines.
• Ability to operate related equipment to perform the essential job functions.
• Ability to read and interpret a document if required to perform the essential job functions.
• Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an "undue hardship" then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.