Collector/Customer Service

Velocity Portfolio Group; Wall (SD); On-site; USD 40,000 - 47,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

401(k)

ESOP

Job summary

Velocity Investments in Wall, NJ, seeks a full-time Collector/Customer Service Representative to manage calls, negotiate payment plans, and document account activity. This role blends inbound/outbound customer service with debt resolution, reporting to the Collections Manager.

The position offers a hybrid schedule (9 AM–5 PM with some days in-office) and benefits including medical, vision, dental, a 401(k), and ESOP participation. Prior collections or customer service experience is a plus.

Qualifications

• Superior customer service and organizational skills.
• Strong oral and written communication skills.
• Ability to communicate professionally and effectively with consumers.
• Previous collections or customer service experience is a plus.

Responsibilities

• Handling customer service and collection calls.
• Setting up payment plans and negotiating settlements for consumers unable to pay their debt in full.
• Documenting all communications and account activity accurately.
• Performing general office and administrative duties.
• Working with consumers to resolve account issues and achieve mutually beneficial payment solutions.

Skills

Strong communication

Customer service

Professional communication

Tools

Excel

Outlook

Job description

Job Posting

Collector/Customer Service

Job Details

Company: Velocity Investments
Location: Wall, NJ
Position: Full-Time Collector/Customer Service
Work Schedule: Hybrid, Monday through Friday, 9 AM - 5 PM Monday and Friday WFH, Tues-Thurs in Office

• Medical vision and dental benefits
• 401(k)
• ESOP

Salary:40k-47k plus commission

About Us

Velocity Investments is a specialty finance company based in Wall, NJ. We are dedicated to providing exceptional financial solutions while helping consumers resolve their financial obligations through professional, respectful, and compliant collection practices. This position plays an important role in supporting our collections operation and will report directly to the Collections Manager. The individual in this role will work closely with consumers to identify appropriate repayment solutions, provide outstanding customer service, and contribute to the overall success of our organization.

Job Description

Our Call Center is seeking a Full-Time Collector/Customer Service Representative. The successful candidate will be responsible for:

• Handling customer service and collection calls
• Setting up payment plans and negotiating settlements for consumers unable to pay their debt in full
• Documenting all communications and account activity accurately
• Performing general office and administrative duties
• Working with consumers to resolve account issues and achieve mutually beneficial payment solutions

Qualifications

• Superior customer service and organizational skills
• Proficiency in Excel and Outlook
• Strong oral and written communication skills
• Ability to communicate professionally and effectively with consumers
• Previous collections or customer service experience is a plus

Equal Employment Opportunity Statement

The Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.

Reasonable Accommodation

Applicants and employees who require reasonable accommodation to participate in the application process should contact Human Resources. The Company will engage in an interactive process consistent with applicable law.

Background Check and Employment Eligibility

Employment is contingent upon the successful completion of a background check, verification of employment eligibility, and any other pre‑employment screenings required by law or Company policy. Any such background check or screening will be conducted only after a conditional offer of employment has been made, and in accordance with applicable federal, state, and local laws.

Compensation and Benefits Disclaimer

Compensation, benefits, and other terms and conditions of employment are subject to change at the sole discretion of the Company, in accordance with applicable law.

At-Will Employment Statement

Employment with the Company is at-will, meaning that either the employee or the Company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.

Job Description Disclaimer

These job descriptions are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The Company reserves the right to modify, add, or remove duties and to assign other responsibilities as necessary.

Acknowledgment

By applying for this position, applicants acknowledge that they have read and understand the information provided in this job posting.