Collector, Associate

Accendra Health, Inc.; Northern (KY); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

401(k) plan

Flexible Spending Accounts

Life insurance

Disability coverage

Employee assistance program

Parental leave

Job summary

Accendra Health, Inc. is hiring a Remote Collector, Associate to service customer accounts and ensure timely remittance. This role is based in the United States and focuses on accurate billing and payer follow-up to maintain cash flow.

You will handle phone and email inquiries, resolve billing questions, and work with payers to secure payments. Strong communication and ERP skills are essential for success.

Qualifications

• Excellent communication skills for phone and email
• Ability to read, understand and follow written instructions
• Experience with billing and accounts receivable workflows
• Familiar with medical terminology and HCPC/ICD-9 codes
• Knowledge of ERP systems and basic Office tools

Responsibilities

• Service customer needs by accurately billing accounts and ensuring timely remittance
• Follow-up with payers to facilitate uninterrupted cash flow
• Edit and resubmit claims for payment
• Prepare and review clean claims for submission to insurances
• Provide feedback to Group Team Lead on account issues
• Document activities in ERP accurately and timely

Skills

Communication skills

Phone etiquette

Email etiquette

Reading instructions

Billing knowledge

Customer service

ERP systems

MS Office

Tools

MS Word

Outlook

Job description

## Collector, AssociateApply: Remote - US: Full time: Posted Yesterday: REQ\\_26\\_70660At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To LifeTM.The anticipated salary range for this position is $20.00 hourly.**POSITION SUMMARY:**The representative is to service the needs of our customers by accurately billing customer accounts, assuring timely remittance, and taking immediate action on issues that involve account integrity. The representative will also follow-up with payers to facilitate uninterrupted cash flow.**ESSENTIAL TASKS:*** Must possess excellent communication skills and the ability to practice proper phone and email etiquette,* Skilled in answering a telephone in a pleasant and helpful manner.* Ability to read, understand and follow oral and written instructions.* Answers questions from customers, clerical staff, and insurance companies.* Identifies and resolves patient billing complaints.* Handles customer collection calls.* Familiar with medical terminology and insurances HCPC/ICD-9 codes,* Documents activities in ERP system in an efficient accurate and timely manner.* Ensures the billing activity is handled correctly.* Ability to evaluate and secure the needed Rx’s, PA’s and medical justification to facilitate payment of claims for initial and review/appeals payments.* Ability to edit and resubmit claims for payment.* Prepares and reviews clean claims for submission to various insurances either electronically or y paper.* Working knowledge of Microsoft Office, particularly Word and Outlook.* Provide feedback to Group Team Lead regarding issues regarding accounts.* Conducts routine tasks as directed; works under clearly defined guidelines.* Contributes to specific objectives and outcomes as directed.**Teammate Benefits**As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness. Our benefits program includes:* Medical, dental, and vision care coverage* Paid time off plan* 401(k) Plan* Flexible Spending Accounts* Basic life insurance* Short-and long-term disability coverage* Accident insurance* Teammate Assistance Program* Paid parental leave* Domestic partner benefits* Mental, physical, and financial well-being programs If you feel this opportunity could be the next step in your career, we encourage you to apply. Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law. *Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.*