Associate Collector

Accendra Health, Inc; City of White Plains (NY); On-site; USD 26,174 - 27,552; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

401(k) plan

Flexible Spending Accounts

Life insurance

Short-term disability

Long-term disability

Parental leave

Domestic partner benefits

Well-being program

Job summary

Accendra Health, Inc is seeking an Associate Collector to service customer accounts, ensure timely remittance, and coordinate with payers to maintain cash flow. The role emphasizes strong communication and adherence to billing procedures.

The position involves resolving patient billing questions, handling collection calls, and ensuring accurate claim submissions to insurers, with support for medical terminology and codes.

Qualifications

• Excellent communication skills and ability to practice proper phone and email etiquette.
• Read, understand and follow oral and written instructions.
• Identifies and resolves patient billing complaints and handles collection calls.
• Familiar with medical terminology and insurance HCPC/ICD-9 codes.

Responsibilities

• Service customer billing needs and assure timely remittance.
• Follow up with payers to facilitate uninterrupted cash flow.
• Answer customer questions via phone and email with courtesy.
• Prepare and review claims for submission to insurance.

Skills

Communication skills

Phone etiquette

Email etiquette

Reading comprehension

Billing disputes

Collection calls

Tools

ERP system

Medical billing software

Job description

## Associate CollectorApplylocations: White Plains, NYtime type: Full timeposted on: Posted Todayjob requisition id: REQ\_26\_70209At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To LifeTM.The anticipated hourly range for this position is $19 - $20 per hour.**POSITION SUMMARY:**The representative is to service the needs of our customers by accurately billing customer accounts, assuring timely remittance, and taking immediate action on issues that involve account integrity. The representative will also follow-up with payers to facilitate uninterrupted cash flow.**ESSENTIAL TASKS:*** Must possess excellent communication skills and the ability to practice proper phone and email etiquette,* Skilled in answering a telephone in a pleasant and helpful manner.* Ability to read, understand and follow oral and written instructions.* Answers questions from customers, clerical staff, and insurance companies.* Identifies and resolves patient billing complaints.* Handles customer collection calls.* Familiar with medical terminology and insurances HCPC/ICD-9 codes,* Documents activities in ERP system in an efficient accurate and timely manner.* Ensures the billing activity is handled correctly.* Ability to evaluate and secure the needed Rx’s, PA’s and medical justification to facilitate payment of claims for initial and review/appeals payments.* Ability to edit and resubmit claims for payment.* Prepares and reviews clean claims for submission to various insurances either electronically or on paper.**Teammate Benefits**As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness. Our benefits program includes:* Medical, dental, and vision care coverage* Paid time off plan* 401(k) Plan* Flexible Spending Accounts* Basic life insurance* Short-and long-term disability coverage* Accident insurance* Teammate Assistance Program* Paid parental leave* Domestic partner benefits* Mental, physical, and financial well-being programsIf you feel this opportunity could be the next step in your career, we encourage you to apply.Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.*Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.*