Collector, Associate

Byram Healthcare; Northern (KY); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

401(k)

Flexible Spending Accounts

Life insurance

Disability insurance

Teammate Assistance Program

Paid parental leave

Domestic partner benefits

Well-being programs

Job summary

Accendra Health is seeking a remote associate collector to manage customer billing and ensure timely remittance. You will follow up with payers, resolve billing issues, and document activities in the ERP system while maintaining accurate records and professional communication.

The role emphasizes effective phone and email etiquette, knowledge of medical terminology, and proficiency with MS Office tools to support claims and payment processes.

Qualifications

• Excellent communication and phone/email etiquette.
• Ability to read, understand and follow oral and written instructions.
• Experience with customer billing and payer interactions.
• Familiarity with medical terminology and insurance codes.
• Proficient with ERP systems and MS Office tools.

Responsibilities

• Service customer billing needs and ensure accurate remittance.
• Follow up with payers to facilitate uninterrupted cash flow.
• Identify and resolve billing issues and patient concerns.
• Prepare and review claims for submission and resubmission.
• Document activities promptly in ERP and maintain accuracy.

Skills

Excellent communication

Phone etiquette

Email etiquette

Reading instructions

Customer billing knowledge

ERP system familiarity

MS Word & Outlook

Tools

ERP system

Microsoft Word

Microsoft Outlook

Job description

## Collector, AssociateApply: Remote - US: Full time: Posted Yesterday: REQ\\_26\\_70660At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To LifeTM.The anticipated salary range for this position is $20.00 hourly.**POSITION SUMMARY:**The representative is to service the needs of our customers by accurately billing customer accounts, assuring timely remittance, and taking immediate action on issues that involve account integrity. The representative will also follow-up with payers to facilitate uninterrupted cash flow.**ESSENTIAL TASKS:*** Must possess excellent communication skills and the ability to practice proper phone and email etiquette,* Skilled in answering a telephone in a pleasant and helpful manner.* Ability to read, understand and follow oral and written instructions.* Answers questions from customers, clerical staff, and insurance companies.* Identifies and resolves patient billing complaints.* Handles customer collection calls.* Familiar with medical terminology and insurances HCPC/ICD-9 codes,* Documents activities in ERP system in an efficient accurate and timely manner.* Ensures the billing activity is handled correctly.* Ability to evaluate and secure the needed Rx’s, PA’s and medical justification to facilitate payment of claims for initial and review/appeals payments.* Ability to edit and resubmit claims for payment.* Prepares and reviews clean claims for submission to various insurances either electronically or y paper.* Working knowledge of Microsoft Office, particularly Word and Outlook.* Provide feedback to Group Team Lead regarding issues regarding accounts.* Conducts routine tasks as directed; works under clearly defined guidelines.* Contributes to specific objectives and outcomes as directed.**Teammate Benefits**As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness. Our benefits program includes:* Medical, dental, and vision care coverage* Paid time off plan* 401(k) Plan* Flexible Spending Accounts* Basic life insurance* Short-and long-term disability coverage* Accident insurance* Teammate Assistance Program* Paid parental leave* Domestic partner benefits* Mental, physical, and financial well-being programs If you feel this opportunity could be the next step in your career, we encourage you to apply. Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law. *Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.*