Collector

hrone; United States; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

FSA

401k

Life insurance

Paid vacation

Upward mobility

Job summary

Universal Logistics is seeking a detail-oriented customer service professional to join a dynamic team. Responsibilities include resolving discrepancies, communicating with field offices and executives, and analyzing shipping documents to ensure accurate invoicing.

The role emphasizes problem solving, independent work, and proficiency with Microsoft Office. We offer comprehensive benefits and opportunities to grow within a growing company.

Qualifications

• High school diploma required; college education preferred.
• Excellent written and verbal communication skills.
• Customer service or office experience in a fast-paced environment is preferred.
• Experience with Microsoft Office: Word, Excel, Outlook.
• Excellent problem-solving skills and ability to work independently.

Responsibilities

• Investigating customer discrepancies and working with contacts to resolve issues
• Telephone, email, and in person communication with internal staff from our field offices to executive management
• Understanding and analyzing shipping documents
• Research and resolution of customer invoice issues
• Learning and understanding industry requirements and changes
• Interaction with the customer via phone calls, email, web portals, and EDI connections

Skills

Communication

Independent work

Customer service

Attention to detail

Education

High school diploma

College education

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Are you looking to join a dynamic team that provides its people with the tools to be successfull and opportunities to grow? Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains. Universal has immediate career opportunities in your area. Apply today to become part of the Universal team!

Ideal candidates will meet the following requirements:

• Excellent written and verbal communication skills
• High school diploma required, college education preferred
• Customer service or office experience in a fast-paced environment is preferred
• Experience with Microsoft Office; MS Word, MS Excel, MS Outlook
• Excellent problem solving skills and the ability to work independently

Responsibilities will include:

• Investigating customer discrepancies and working with various contacts to resolve the issues
• Telephone, email, and in person communication with various levels of internal employees from our field offices to executive management
• Understanding and analyzing shipping documents
• Research and problem resolution of customer invoice issues
• Learning and understanding industry requirements and changes
• Interaction with the customer via phone calls, email, web portals, and EDI connections

Nice to Have:

• 3-5 years of relevant office experience we prefer corporate collections if possible.
• Can work independently
• Likes problem solving and digging into issues and fixing the route cause
• Personable-more customer service then aggressive collections
• Comfortable interactive with executives of the company.
• Efficient in Microsoft excel

In addition to a competitive salary, this position offers

• medical benefits
• vision benefits
• dental benefits
• FSA
• 401k
• life insurance
• paid vacation
• upward mobility within a growing company