Collections Clerk

Universal Logistics Holdings, Inc.; Warren (MI); On-site; USD 32,000 - 40,000; Full time

Job summary

Universal Logistics Holdings, Inc. is seeking a detail-oriented customer service professional to join our team.

This role focuses on investigating discrepancies, communicating with internal and external contacts, and handling shipping documents with accuracy. Ideal candidates bring strong MS Office skills, excellent communication, and the ability to work independently in a fast-paced environment; college education is preferred.

Qualifications

• Excellent written and verbal communication skills.
• High school diploma required; college education preferred.
• Customer service or office experience in a fast-paced environment is preferred.
• Experience with Microsoft Office; MS Word, MS Excel, MS Outlook.
• Excellent problem solving skills and the ability to work independently.

Responsibilities

• Investigating customer discrepancies and working with various contacts to resolve the issues.
• Telephone, email, and in person communication with various levels of internal employees from our field offices to executive management.
• Understanding and analyzing shipping documents.
• Research and problem resolution of customer invoice issues.
• Learning and understanding industry requirements and changes.
• Interaction with the customer via phone calls, email, web portals, and EDI connections.

Skills

Communication skills

Microsoft Office

Problem solving

Independent work

Customer service experience

Education

High school diploma

College education preferred

Tools

MS Word

MS Excel

MS Outlook

Job description

Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains.

Ideal candidates will meet the following requirements:

• Excellent written and verbal communication skills
• High school diploma required, college education preferred
• Customer service or office experience in a fast-paced environment is preferred
• Experience with Microsoft Office; MS Word, MS Excel, MS Outlook
• Excellent problem solving skills and the ability to work independently

Responsibilities will include:

• Investigating customer discrepancies and working with various contacts to resolve the issues
• Telephone, email, and in person communication with various levels of internal employees from our field offices to executive management
• Understanding and analyzing shipping documents
• Research and problem resolution of customer invoice issues
• Learning and understanding industry requirements and changes
• Interaction with the customer via phone calls, email, web portals, and EDI connections

Nice to Have:

• 3-5 years of relevant office experience we prefer corporate collections if possible.
• Can work independently
• Likes problem solving and digging into issues and fixing the route cause
• Personable-more customer service then aggressive collections
• Comfortable interactive with executives of the company.