Collector

Paycom - ATS; Maple Grove (MN); On-site; USD 53,726,000 - 56,482,000; Full time

Benefits offered by this job

On-site gym

Medical & dental benefits

401(k) with match

Paid time off

Parental leave

Job summary

Cadex is hiring a Collection Service Representative in Maple Grove, MN. This full-time role offers paid training, a stable Monday–Friday schedule, and growth opportunities while handling balances, credits, and disputes for professional clients.

You will build client-service and problem-solving skills, with on-site support and a team that celebrates wins. Training includes performance incentives and tuition support where eligible.

Qualifications

• Clear, professional communication by phone and email.
• Active listening and problem-solving skills.
• Reliable, punctual, with strong ownership.
• Team-oriented with clients and coworkers.
• Basic computer and math skills; Excel is a plus.

Responsibilities

• Call and email business customers to resolve past-due balances and settlements.
• Deliver professional customer service with accurate information and tone.
• Update the collection system with notes and activity codes.
• Follow client instructions and quality standards, and protect confidentiality.
• Collaborate with teams to improve results and training.

Skills

Clear communication

Active listening

Reliability

Team player

MS Office / Excel

Education

High School Diploma / GED

Tools

MS Office

Excel

Job description

Position SummaryReady to build a career—not just take a job? Join Cadex as a full-time Collection Service Representative (Collector) in Maple Grove, MN, with paid training, steady weekday hours, growth opportunities, and a collaborative team that celebrates wins together.Compensation & BenefitsStarting pay: $19.23/hour with a 40-hour, full-time schedule.Paid 60-day training to help you learn the role and build confidenceMonthly bonus opportunity up to $700 after trainingUnlimited 4% commission opportunity based on eligible collectionsCareer growth opportunities through coaching, cross-training, internal advancement, performance incentives, and eligible tuition reimbursementCompetitive benefits, including medical and dental coverage with Cadex covering 80% of single coverage and 60% of family coverage401(k) with a 4% match: 100% of your first 3% and 50% of your next 2%Company-paid life insurance and long-term disability insuranceGenerous PTO and sick leave, plus other paid emergency leave optionsSix weeks of partial salary for parental leaveStable weekday schedule with no nights, weekends, or travel expectedWorkday perks including an on-site gym, free drinks and snacks, and flexible lunch breaksThis business-to-business role lets you partner with professional clients and accounts payable teams to resolve balances, credits, and disputes while building valuable client-service, collection, and problem-solving skills.What Success Looks LikeComplete paid training and apply coaching with confidenceMeet goals for collections, revenue, quality, productivity, attendance, and documentation accuracyCommunicate professionally and follow up consistentlyResolve balances, credits, and disputes in a solutions-focused wayBuild a career path through feedback, cross-training, internal opportunities, and continued skill developmentJob DutiesMeet collection, revenue, productivity, activity, and quality goals that support client satisfaction and business resultsCall and email business customers to resolve past-due balances, credits, disputes, claims, payment plans, and settlement recommendationsDeliver professional customer and client service using accurate information, strong call flow, positive tone, and efficient call controlAccurately update the proprietary collection system with account notes, contact updates, proper codes, and required activityFollow client-specific instructions, treatment plans, procedures, skip-tracing steps, quality standards, and manager directionUse active listening, sound judgment, and problem-solving skills to adapt to concerns and recommend practical solutionsMaintain organized electronic files and professional written correspondence while protecting confidentialityCollaborate with client-facing teams, coworkers, and global partners to improve results, support training, and assist with projects or coverage as neededRequired Skills & CompetenciesClear, professional communication by phone and emailActive listening, negotiation, and problem-solving skillsReliability, punctuality, and a strong sense of ownershipBasic computer, typing, Microsoft Office, and math skills; Excel experience is a plusTeam-first mindset with the ability to work well with clients and coworkersProfessionalism, confidentiality, and attention to detailMinimum QualificationsHigh school diploma or GED requiredCollections, sales, customer service, or professional communication experience preferredNo extensive collections experience required—we’ll provide paid trainingReliable transportation and ability to work onsite in Maple Grove, MNFluency in English required; other language fluency may be required by role, client, or projectSuccessful completion of reference and background checks requiredWork Environment & Physical RequirementsThis is an in-office role in Maple Grove, MN, Monday through Friday, 40 hours per week, with 8-hour shifts between 8:00 a.m. and 5:00 p.m. CST/CDT. No nights, weekends, or travel expected.The role operates in a professional office setting and routinely uses standard office equipment. The position is largely sedentary and may require regular talking, hearing, typing, computer use, close vision, standing, walking, reaching, reading, writing, analysis, decision-making, and independent action.Equal Employment Opportunity StatementEmployees must be able to perform the essential responsibilities of the role satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.Cadex provides equal employment opportunities to all employees and applicants without regard to any status protected by applicable federal, state, or local law.Ready to grow with us? Apply today for paid training, weekday hours, career growth, and a team that celebrates progress along the way.COMPETENCIESAbility to work in a team-based environment in shared tasks and projectsProfessional demeanorProficient written and verbal communication skillsProficient comprehension skillsTime management and organizational skillsBasic math skillsProficient telephone skillsProficiency in MS OfficeREQUIRED EDUCATION AND EXPERIENCEHigh School Diploma or general education degree (GED) and 1 to 2 years’ experience in a related collection / sales role and or College degreeFLUENCYThis position requires fluency in the English language. Fluency in other languages may be required based on location, client, department, or project.ADDITIONAL ELIGIBILITY REQUIREMENTS/RESPONSIBILITIES/QUALIFICATIONSNone required for this position