Collector

Belcan; Akron (OH); On-site; USD 45,000 - 60,000; Full time

Job summary

A reputable company in Akron, Ohio is seeking an Accounts Administrator to manage collections and resolve customer disputes. The role requires a degree in Accounting or Business Administration and proficiency in Microsoft Office applications. Candidates should possess strong communication, analytical, and organizational skills. You'll work with complex accounts, requiring exceptional problem-solving abilities to ensure satisfactory resolutions.

Qualifications

• Degree in Accounting, Business Administration, or equivalent.
• Excellent written and verbal communication skills.
• Proficient with Microsoft applications.
• Strong organizational skills to meet deadlines.
• Strong analytical and problem-solving skills.

Responsibilities

• Administer collections for large accounts with complex histories.
• Use spreadsheets and databases to resolve customer disputes.
• Analyze accounts for customer discussion needs.
• Work with customer service to address discrepancies.
• Issue credits for returns and pricing issues.

Skills

Communication skills

Microsoft Excel skills

Problem-solving skills

Analytical skills

Self-motivation

Education

Associate's or Bachelor's degree in Accounting, Business Administration, or related field

Tools

Microsoft Office Suite

Job description

Responsibilities

• Administer collections for a range of large and complex accounts characterized by a significant transaction history, dispute history, availability of web portal information, and company profile.
• Use advanced spreadsheets and/or database programs to review, monitor, and coordinate large amounts of complex data to resolve customer disputes.
• Analyze accounts to identify and act on the need to discuss / call with customers to resolve disputes and discuss improvement concepts.
• Work with Customer Service Centers, multiple client divisions, to address shipping and sends discrepancy notices, following disputes to satisfactory resolution.
• Issue credits for returns, pricing, and shortages.
• Provide information to approve or deny credit limits up to the policy guidelines.
• Reconciles AR accounts resolving discounts, pricing deductions, quantity disputes and various other deductions.
• Use web-based collections with any back up documentation needed to execute payment processing.
• Release orders for customers on credit check.

Qualifications

• Associates or Bachelor’s degree in Accounting, Business Administration, or a related field, or an equivalent combination of education and experience which has provided both theoretical and practical knowledge in the field.
• Excellent written and verbal communication skills.
• Proficient with Microsoft applications (Excel, PowerPoint, Word, Access).
• Strong organizational skills with the ability to meet deadlines.
• Strong analytical, mathematical, problem solving, and interpersonal skills.
• Strong self-motivation, work ethic, and persuasion skills.