Regional Credit Manager

Spec Corp; Muskegon (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

Spec Corp seeks an Accounts Receivable / Credit & Collections specialist to join our finance team in Muskegon, MI. With 2+ years in commercial collections, you will manage credit applications, set up accounts, and maintain documentation in the customer file.

You will resolve discrepancies with customers, process sales tax forms and credits, and work with Accounts Payable to improve cash flow and credit quality.

Qualifications

• 2+ years of experience in commercial collections.
• Strong analytical, technical, and research skills.
• Effective time management and prioritization of tasks.
• Negotiation skills to resolve conflicts and build relationships.
• Excellent written and verbal communication; customer service focus.
• Interpersonal skills and ability to work with customers and staff.
• 10-key calculator and data entry by touch.
• Goal oriented and able to handle high volume workload independently.

Responsibilities

• Operate within Company Credit Policy under Corporate Credit Manager.
• Process credit applications and set up job accounts.
• Work with customers to resolve discrepancies and disputes promptly.
• Process sales tax resale and exempt forms and maintain files.
• Issue sales tax credits and maintain documentation in the credit file.
• Improve cash flow, credit quality, and increase sales volume with management.
• Provide lien waivers and process lien paperwork as needed.
• Maintain primary relationship with Accounts Payable for each customer.
• Place and receive calls with assigned customers.
• Follow up on past due invoices and provide required documentation to ensure timely payment.
• Motivate customers to pay past due balances and escalate delinquent accounts as needed.
• Provide quality customer service internally and externally.
• Other duties related to Accounts Receivable, Credit and Collections as assigned.

Skills

Analytical skills

Technical skills

Research skills

Time management

Prioritization

Negotiation

Independent work

Interpersonal communication

Customer service

10-key data entry

Goal oriented

Education

High School Diploma

Job description

• Operate within the guidelines and requirements of the Company Credit Policy under the direction of the Corporate Credit Manager.
• Process credit applications and setup job accounts.
• Works with customers to resolve discrepancies and disputes in a timely manner
• Process sales tax resale and exempt forms and maintain in appropriate files.
• Issue sales tax credits.
• Work with management to improve cash flow, credit quality, and increase sales volume.
• Provide lien waivers and process lien paperwork as needed.
• Maintain all appropriate documentation in the customer credit file.
• Works within an assigned customer account base and maintains the primary relationship with the Accounts Payable department for each customer
• Placing and receiving phone calls with assigned customers
• Perform follow-up work on past due invoices and provide customers with the documentation required to ensure timely payment
• Motivate customers to pay past due balances by building customer relationships
• Assessing delinquent accounts and escalating to management accordingly
• Provide quality customer service both internally and externally
• Any other duties related to Accounts Receivable, Credit and Collections that may be assigned.

Required Skills

• Exhibit strong analytical, technical, and research skills with attention to detail.
• Effective time management and prioritization of tasks is required.
• Ability to resolve conflict with negotiation skills and build good customer relationships.
• Ability to prioritize high volume workload while working independently.
• Timely interpersonal communication with management & co-workers.
• Excellent communication skills (written and verbal). Customer Service focused.
• Interpersonal skills and the ability to work well with customers and staff.
• 10 key calculator and key entry (computer/typing) by touch.
• Goal oriented.

Required Experience

High School Diploma Required

• Minimum 2+ years of experience in commercial collections.
• Proficient with computer applications (i.e.; Word, Excel, Outlook – Int. level preferred)

Qualifications:

• Exhibit strong analytical, technical, and research skills with attention to detail.
• Effective time management and prioritization of tasks is required.
• Ability to resolve conflict with negotiation skills and build good customer relationships.
• Ability to prioritize high volume workload while working independently.
• Timely interpersonal communication with management & co-workers.
• Excellent communication skills (written and verbal). Customer Service focused.
• Interpersonal skills and the ability to work well with customers and staff.
• 10 key calculator and key entry (computer/typing) by touch.
• Goal oriented.