Collections Training Manager

Socket.dev; Pompano Beach (FL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan

Paid time off

Wellness programs

Job summary

SAFCO in Pompano Beach, FL, is seeking a Collections Training Manager to develop and deliver training for debt-collections staff. You’ll lead new-hire training, coach nesters, and create materials, ensuring compliant practices and professional customer interactions.

This onsite role requires hands-on collections experience and proven ability to design instruction and assess performance. You’ll align training with collection goals and monitor progress to raise proficiency and outcomes.

Qualifications

• Hands-on debt collections experience.
• Experience designing and delivering employee training.
• Ability to explain complex information clearly.
• Knowledge of compliant collection practices.
• Strong communication, organization, and follow-through.
• Proficiency with Microsoft Office and collections systems.

Responsibilities

• Lead new-hire training covering debt collections, negotiation techniques, customer communication, systems, account documentation, and compliance.
• Guide nesting program transitions with coaching, call monitoring, and readiness assessments.
• Teach collectors to understand customers’ circumstances, address objections, and negotiate payment arrangements.
• Develop training materials, job aids, role-playing exercises, and refresher courses.
• Review calls and accounts to identify skill gaps and provide feedback.
• Align training with collection goals, quality standards, and SAFCO procedures.
• Track employee progress and training results to improve proficiency.

Skills

Debt collections experience

Training design & delivery

Communication skills

Compliance knowledge

Microsoft Office

Tools

Nortridge Loan System (NLS)

Learning Management Systems

Job description

Collections Training Manager

Pompano Beach, Florida | Full-Time | Onsite

Turn Your Experience into Someone Else’s Opportunity.

Great collectors know how to listen, negotiate, and find solutions. Great trainers help others develop those same skills.

SAFCO is seeking a Collections Training Manager who combines practical debt collections experience with a passion for teaching and developing people. You’ll prepare new employees for success, strengthen the skills of experienced collectors, and help build a team that delivers results while treating customers with professionalism and respect.

What You’ll Do

• Lead new-hire training covering debt collections, negotiation techniques, customer communication, systems, account documentation, and compliance.
• Guide employees through a structured nesting program—the transition from classroom learning to live customer interactions—with close coaching, call monitoring, and readiness assessments.
• Teach collectors how to understand customers’ circumstances, address objections, and negotiate realistic payment arrangements.
• Develop practical training materials, job aids, role-playing exercises, and refresher courses.
• Review calls and accounts to identify skill gaps and provide clear, constructive feedback.
• Partner with Account Services leadership to align training with collection goals, quality standards, and SAFCO procedures.
• Track employee progress and training results, adjusting your approach to improve proficiency and performance.

What You Bring

• Hands-on debt collections experience, including negotiating payment arrangements and resolving challenging customer situations.
• Experience designing and delivering employee training, including classroom instruction and individual coaching.
• The ability to explain complex information clearly, demonstrate effective techniques, and adapt to different learning needs.
• Strong knowledge of compliant collection practices, customer service, and accurate account documentation.
• Strong communication, organization, and follow-through, with the ability to support multiple trainees and priorities.
• Proficiency with Microsoft Office and collections or loan-servicing systems.

Especially helpful: Experience developing or managing new-hire nesting programs, auto finance collections experience, and familiarity with Nortridge Loan System (NLS) or learning management systems.

Why SAFCO?

At SAFCO, Potential. Opportunity. Prosperity. shapes how we support our customers and develop our people. You’ll have the opportunity to make a visible impact by helping employees build confidence, strengthen their skills, and succeed in their careers.

We offer medical, dental, and vision coverage; a 401(k) plan; paid time off; and employee wellness and engagement programs.

This position is based at our Pompano Beach headquarters and requires working onsite five days per week. Candidates must live within commuting distance or be willing to relocate.

Ready to Help Others Succeed?

SAFCO is an equal opportunity employer and a drug-free workplace.

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