Collections Team Lead & Coaching Specialist

Westlake Financial; Las Vegas (NV); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Life Insurance

401K matching

Employee Stock Ownership Program

Wellness Program

Career Path Opportunities

Discounts on parks, museums, tickets

Job summary

Westlake Financial is seeking a Servicing Department Supervisor to support the Management Team in overseeing daily operations and ensuring proper coverage for call volume. You will coach and develop staff, review compliance reports, and resolve escalated issues while maintaining efficient workflow and accurate records.

Qualifications include a high school diploma (college degree preferred) and at least 2 years in a supervisory role.

Qualifications

• Ability to interpret and explain policies and procedures to others.
• Ability to work under time constraints and daily deadlines.
• Bi-lingual (Spanish) a plus.

Responsibilities

• Reviews delinquent account records to determine which customers must be contacted for collection of overdue accounts.
• Organizes collection workload and assigns accounts to staff for collection.
• Monitors staff and recommends telephone techniques used by Collector.
• Verifies accuracy of accounts and authorizes or refers for repossession and legal actions.
• Coaches staff and maintains attendance and coaching logs; conducts regular reviews.

Skills

Team leadership

Training delivery

Time management

Interpersonal skills

Education

High School Diploma

College Degree

Job description

Westlake Financial is seeking a Servicing Department Supervisor to support the Management Team in overseeing daily operations and ensuring proper coverage for call volume. You will coach and develop staff, review compliance reports, and resolve escalated issues while maintaining efficient workflow and accurate records.

Qualifications include a high school diploma (college degree preferred) and at least 2 years in a supervisory role.