Collections Specialist, Sr Manager

Neumo Holdings LLC; Birmingham (AL); On-site; USD 90,000 - 120,000; Full time

Job summary

Neumo Holdings LLC in Birmingham, AL is seeking a Sr Manager, Collections Specialist to lead a team focused on unsubmitted local tax returns across sales/use, tobacco, and business license taxes. The role drives the collections process, improves performance, and ensures tax compliance while maintaining positive client relationships.

The ideal candidate has 5+ years in collections with 3+ in management, strong regulatory knowledge, excellent communication, and advanced Excel skills.

Qualifications

• 5+ years of experience in collections, with at least 3 years in management or leadership role.
• Experience in tax-related collections (sales/use tax, tobacco, business licenses)
• Strong understanding of collection practices and regulations
• Excellent communication, negotiation, and interpersonal skills
• Ability to manage a diverse team and work independently
• Advanced Excel capabilities including Pivot Tables and VLOOKUPs

Responsibilities

• Lead and mentor a team of 20-25 collections specialists.
• Oversee collection of unsubmitted local tax returns for various tax types.
• Submit placements to a third-party vendor for external collection efforts as needed.
• Monitor and drive team performance metrics to ensure efficient, effective, and budgeted collections.
• Work with internal teams to identify and resolve collection issues.
• Maintain compliance with local, state, and federal regulations related to tax collections.
• Assist in developing strategies to improve collection rates and reduce aged receivables.
• Collaborate with other departments to streamline processes and enhance the collection strategy.
• Provide ongoing training and development for the collections team.
• Track and report on team performance, setting goals and improving productivity.
• Ad hoc duties as assigned.
• Partner with IT to ensure systems accuracy and support updates to the system.
• Partner with internal departments to ensure customer service standards.
• Motivating and monitoring monthly budget goals to ensure targets are met.
• Developing and maintaining incentive programs reporting outcomes to Director of Operations and VP.
• Coaching and counseling of direct reports
• Training and cross-training of current and new staff to improve productivity and collections.
• Working with third-party collections companies to ensure productive efforts and updates to correspondence.
• Weekly, monthly, annual reporting of goals and productivity
• Annual performance reviews of staff
• Working directly with clients to ensure timely data receipt.

Skills

Leadership

Team management

Collections

Communication

Excel (Pivot Tables/VLOOKUPs)

Data analysis

Tools

MS Office Suite

TEAMS

Outlook

Pivot Tables

VLOOKUP

Job description

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Collections Specialist, Sr Manager

Full Time Senior Management Birmingham, AL, US

4 days ago Requisition ID: 2784

Job Summary:

The Collections Manager will have a strong background in collections, with a focus on collections for unsubmitted local tax returns across various tax types, including sales use, tobacco, business license, and others. This position is responsible for driving the collection process, improving team performance, and ensuring tax compliance while maintaining positive relationships with clients.

Essential Duties and Responsibilities:

• Lead, mentor, and manage a team of 20-25 collections specialists.
• Oversee the collection of unsubmitted local tax returns for various tax types, including sales and use tax, tobacco tax, business license, and others.
• Submit placements to a third-party vendor for external collection efforts as needed.
• Monitor and drive team performance metrics to ensure efficient, effective, and budgeted collections.
• Work with internal teams to identify and resolve collection issues.
• Maintain compliance with local, state, and federal regulations related to tax collections.
• Assist in the development and execution of strategies to improve collection rates and reduce aged receivables.
• Collaborate with other departments to streamline processes and enhance the overall collection strategy.
• Provide ongoing training and development for the collections team.
• Track and report on team performance, setting goals and improving overall productivity.
• Ad hoc duties as assigned.
• Partnering with IT to ensure systems accuracy, including testing and supporting developmental changes and updates to the system.
• Partnering with internal departments to ensure the highest standards of customer service and client satisfaction.
• Motivating and monitoring monthly budget goals to ensure goals are reached.
• Developing and maintaining incentive programs reporting outcomes to Director of Operations and VP.
• Coaching and counseling of direct reports
• Training and cross-training of current and new staff to improve productivity and collections.
• Working closely with the third-party collections companies to ensure collection efforts are productive and assist with any updates to correspondence.
• Weekly, monthly, annual reporting of goals and productivity
• Annual performance reviews of staff
• Working directly with clients to ensure timely receipts of requested data.

Qualifications and Requirements:

• 5+ years of experience in collections, with at least 3 years in management or leadership role.
• Proven experience with collections in tax-related areas such as sales use, tobacco, business licenses, or similar.
• Strong understanding of collection practices and regulations.
• Experience in managing a team and driving performance metrics.
• Understanding audits is beneficial but not required.
• Knowledge of Alabama Taxpayer Bill of rights and Alabama Title 40 preferred but not required.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work independently and manage a diverse team.
• Strong analytical skills and attention to detail.
• Ability to handle sensitive and confidential information with professionalism
• Proficient in MS Office Suite including TEAMS/MS Word/Outlook
• Advanced Excel Capabilities, including Pivot Tables/Vlookups

Physical Demands:

• A typical office environment with moderate noise level.
• Standard office setting with regular computer use.
• Requires occasional movement throughout the office and frequent phone communication.
• Occasional overtime required

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.