Collections Specialist -- Special Label

Financial Pacific Leasing, Inc.; Federal Way (WA); On-site; USD 28,000 - 33,000; Full time

Job summary

Financial Pacific Leasing, Inc. is seeking a Collections Specialist in the Federal Way area to manage 1–60 day delinquency portfolios and resolve delinquent contracts.

You will communicate with lessees via phone, mail, email, text, or in person to recover amounts due and coordinate resolution plans with internal teams. The role emphasizes data entry accuracy, adherence to policies, and the ability to multi-task across accounts while maintaining professional relationships with customers and

Qualifications

• Must have a high school diploma or equivalent.
• Previous collections experience preferred.
• Data entry skills and the ability to multi-task.
• Ability to learn and comply with Bank policies, procedures, and systems.
• Strong relationship-building with associates and customers.

Responsibilities

• Maintain delinquency results on 1–60 Day Special Label Portfolios.
• Contact lessees via phone, mail, email, text or in person to resolve delinquent accounts.
• Arrange resolutions when only partial payment is possible.
• Meet or exceed delinquency goals for assigned portfolios.
• Prepare demand letters and documentation for collection actions.

Skills

Data entry

Multi-tasking

Relationship building

Critical thinking

Communication skills

Education

High school diploma or equivalent

Tools

Artiva

Accurint

ID-Info

Job description

## Collections Specialist -- Special LabelApply: Federal Way, Washington: Bellevue, Washington: Eugene, Oregon: Tacoma, Washington: Lakewood, Washington: Full time: Posted Today: JR103255Established in 1975, Financial Pacific Leasing, Inc. (a subsidiary of Columbia Bank), is a direct provider of small-ticket commercial equipment leases. FinPac originates business through partnering with vendors, third party originators and lessors nationwide. For over 50 years, these partners have relied on Financial Pacific to provide them with innovative financing solutions for their customers**About the Role:**Responsible for maintaining individual delinquency results on assigned portions of the 1-60 Day Special Label Portfolios. Effectively communicate with both internal and external customers to resolve delinquent contracts on Columbia Equipment Finance, and FinPac Commercial. Utilize all internal and external resources available to establish contact, identify appropriate courses of resolution to protect the Company’s interest and to execute the resolution plan in a timely manner. Maintain acceptable levels of productivity; i.e. call volumes, in order to properly service portfolio.* Communicates with lessees that are in a 1-60 Day delinquent status on Columbia Equipment Finance, and FinPac Commercial accounts via telephone, mail, email, text or personal contact.* Responsible for making resolution arrangements when accepting less than total due.* Responsible to meet or exceed individual delinquency goals on all assigned Portfolios.* Insures individual call volume meets company standards for their prospective areas and calls are made in a professional manner.* Responsible for the assessment and collection of miscellaneous fees and late charges to include call fees, addendum fees, pro rata payments, and documentation fees where applicable.* Maintains complete and accurate documentation in Artiva to include thorough notation of all communications with the customer or authorized parties.* Understands the proper usage of extensions, rewrites, addendums, and forbearances. To include equipment repairs.* Prepares status worksheets, buyouts and t-values.* Understands and utilizes Artiva status coding.* Prepares requests for Fair Market Values.* Prepares Repossession Packets and third-party sale requests and refers them to the Asset Management department.* Utilizes Web based skip tracing tools to include Accurint and ID-Info.* Refers accounts to outside field agents to initiate contact with delinquent customers.* Works with Assurant and customer’s insurance companies regarding claims and coverage.* Utilizes the broker base and in-house broker representatives, relationship managers and vendor contacts to resolve first payment default delinquencies.* Prepares demand letters.* Prepare files for Attorney Demand Letters/Litigation packets when necessary.* Prepares Settlement packets to include FMV’s and Credit Bureau Requests.* Maintain a positive business relationship with all Columbia Equipment Finance, and FinPac Commercial contacts and business associates.* Notifies supervisor of any significant situations which may cause harm or loss to the company.* Demonstrates compliance in assigned job function and applies to designated job responsibilities. Takes personal initiative following all policies and procedures, Bank Secrecy Act, compliance regulations, and completes all required and job-specific training. Raises and/or addresses compliance issues for evaluation, investigation and resolution.* Provides highest level of customer service to all lessees, vendors, brokers and staff.* Assists and supports other staff as needed.* Regular and predictable attendance and punctuality.* undefined* Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.* Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.* Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.* May be asked to coach, mentor, or train others and teach coursework as subject matter expert.* Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words.* Takes personal initiative and is a positive example for others to emulate.* Embraces our vision to become “Business Bank of Choice”* May perform other duties as assigned.**About You:*** Must be a high school graduate or equivalent.* Previous collections experience preferred.* Collection experience in a leasing/contract environment or equivalent preferred.* Data entry skills and the ability to multi-task.* Ability to learn and comply with all Bank policies, procedures, and systems.* Consistently demonstrates ability and willingness to builds relationships with associates.* Ability to think critically and provide appropriate solutions.* Requires reading, writing and basic math skills..The pay range for this role is $20.00 - $24.00.The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.