Collections Specialist: Resolve Delinquencies & Cash Flow

Wellsky; Overland Park (KS); On-site; USD 40,000 - 64,000; Full time

Benefits offered by this job

Excellent medical, dental, and vision

Mental Health support through EAP

Generous paid time off and 13 paidhol

100% vested 401(K) retirement plans

Educational assistance up to $2,500/yr

Equal employment opportunity

Job summary

WellSky is seeking a Collections Specialist to manage overdue accounts, maintain cash flow, and minimize bad debts. The role requires clear client communication, root-cause investigations, and cross-functional collaboration to remove payment barriers.

It offers diverse benefits and a supportive culture within a compliance-focused environment. Qualifications include a GED or high school diploma and 1–2 years of related experience; proficiency with collection software and MS Office is preferred.

Qualifications

• GED or high school diploma required.
• 1–2 years of relevant work experience preferred.
• Proficient in using collection software and Microsoft Office Suite.
• Strong problem-solving skills.
• Excellent verbal and written communication skills.
• Highly organized with attention to detail and ability to manage multiple tasks.

Responsibilities

• Manage a portfolio of delinquent accounts and ensure timely follow-up.
• Initiate and respond to client inquiries via phone and email to facilitate payment.
• Investigate root causes of payment delays and resolve issues.
• Collaborate with internal teams to remove barriers to payment and improve outcomes.
• Partner with colleagues to evaluate and improve current collection processes.
• Perform other related duties as assigned by management.

Skills

Negotiation

Communication

Problem-solving

Time management

Attention to detail

Multitasking

Education

GED or high school diploma

Tools

Collection software

Microsoft Office Suite

Job description

WellSky is seeking a Collections Specialist to manage overdue accounts, maintain cash flow, and minimize bad debts. The role requires clear client communication, root-cause investigations, and cross-functional collaboration to remove payment barriers.

It offers diverse benefits and a supportive culture within a compliance-focused environment. Qualifications include a GED or high school diploma and 1–2 years of related experience; proficiency with collection software and MS Office is preferred.