Collections Specialist (Late Shift)

OneMain Financial; West Valley City (UT); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health and wellbeing options

401(k) matching

Employee Stock Purchase Plan

Tuition reimbursement

Paid time off

Paid sick leave

Paid holidays

Job summary

OneMain Financial is seeking a Collections Specialist to engage with customers regarding loan and credit card repayment through web chat, text, and phone communications. The role emphasizes collaborative problem solving in a fast-paced environment with existing customer relationships.

Responsibilities include handling inbound/outbound servicing, negotiating to resolve accounts, maintaining accurate documentation, and working with internal teams both in person and remotely.

Qualifications

• High School Diploma or GED is required.
• Proficiency in utilizing multiple tools/systems simultaneously.
• Skilled at achieving and exceeding goals.

Responsibilities

• Assist customers with all financial servicing needs through inbound and outbound contact.
• Negotiate with customers to resolve account matters following applicable laws and FDCPA.
• Maintain and note all appropriate information on customer and account status.
• Collaborate with both in person and virtual internal teams.

Skills

Bilingual: Spanish

Customer servicing goals

Multitask proficiency

Education

High School Diploma or GED

Job description

At OneMain, Collections Specialists are committed to working with our customers in a collaborative manner. They provide consultative solutions for repayment of loans, improving the customer’s financial outlook. Our fast-paced work environment focuses on our customers with existing relationships with OneMain. This role can span servicing and collections of personal loans or credit cards. Collections Specialists focus on effective customer communication and assisting customers through digital channels, including web chat, text, and phonecommunications.

In the Role

• Assist customers with all financial servicing needs through both inbound and outbound contact. Listening to their specific situations, help determine how customers can best utilize company products and services
• Work both cooperatively and independently in a goal-oriented environment to meet personal and team targets, balancing demands of multiple tasks and activities throughout the day

• Negotiate with customers to resolve account matters, following all applicable laws, policies, andproceduresincludingcompliance with FDCPA (Fair Debt Collection Practices Act) and state regulations
• Maintain and note all appropriate information and documentation on customer and account status
• Collaborate both in person and virtually, using available technology to connect with other internal teams

Requirements

• High School Diploma or GED
• Proficiency in utilizing multiple tools/systems simultaneously
• Skilled at achieving and exceeding goals

Preferred

• Experience working in customer service, collections or call center environments

• Bilingual: Spanish

Schedule

Shift Available:

Mon- Fri 11:00 AM-8:00 PM

Rotating Saturday every 6-8 weeks.

Location

On-site: West Valley City, UT

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days’ vacation per year, plus 2 personal days, prorated based on start date)
• Paid sick leave as determined by state or local ordinance, prorated based on start date
• Paid holidays (7 days per year, based on start date)