Collections Specialist (in office)

First American; New York (NY); On-site; USD 31,000 - 41,000; Full time

Job summary

First American, a leading provider of title insurance protection and settlement services, is seeking a Collections Specialist in New York. This in-office role involves contacting customers to collect balances, negotiating payment arrangements, and resolving billing disputes.

You will work with cross-functional teams to prioritize accounts and ensure timely collections. Ideal candidates bring 2+ years in collections or AR, strong communication and negotiation skills, and the ability to handle

Qualifications

• 2+ years of collections, AR, or customer account management experience.
• Strong communication and negotiation skills.
• Ability to manage a high-volume workload.
• Detail-oriented with strong follow-up discipline.
• Experience with Excel and Oracle is a plus.
• High School diploma or equivalent.

Responsibilities

• Contact customers via phone and email to collect outstanding balances
• Secure payment commitments and follow up to ensure timely payment
• Manage and resolve billing disputes
• Escalate high-risk or delinquent accounts as needed
• Track and follow up on payment promises
• Use dashboards and reports to prioritize accounts
• Collaborate with internal teams to effectively manage customer accounts

Skills

Strong communication skills

Negotiation skills

High-volume workload management

Detail-oriented with follow-up

Customer service mindset

Education

High School diploma or equivalent

Tools

Excel

Oracle

Job description

Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Performs a variety of collection activities including collection calls, correspondence, negotiating payment plans, and maintaining records of all communication. Provides customer service regarding collections issues and resolves client discrepancies. This is an in office position located at 110 E 42nd St, 10th Floor, New York, NY

What You’ll Do

• Contact customers via phone and email to collect outstanding balances
• Secure payment commitments and follow up to ensure timely payment
• Manage and resolve billing disputes
• Escalate high-risk or delinquent accounts as needed
• Track and follow up on payment promises
• Use dashboards and reports to prioritize accounts
• Collaborate with internal teams to effectively manage customer accounts

What You’ll Bring

• 2+ years of collections, AR, or customer account management experience
• Strong communication and negotiation skills
• Ability to manage a high-volume workload
• Detail-oriented with strong follow-up discipline
• Experience with Excel and Oracle a plus
• High School diploma or equivalent

Pay Range: $22.16 - $29.56 Hourly

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan. Our people are the foundation of First American’s success and that is the reason we put them first. This philosophy has cultivated a culture of happy employees who are highly engaged, passionate about their work and leave each day feeling they have made a difference.

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