Collections Specialist I — Member-Focused Recovery

BECU; Arizona; On-site; USD 30,000 - 52,000; Full time

Benefits offered by this job

401(k) Company Match (up to 3%)

Medical, Dental and Vision

Job summary

BECU is seeking a Collections Specialist I to support member accounts across various loan types, focusing on compliant collections and recovery. The role emphasizes empathy, accurate documentation, and tone in member interactions.

Daily tasks include reviewing accounts, updating records, and coordinating with teammates on complex cases, with occasional onsite meetings in WA as needed.

Qualifications

• Associate Degree or equivalent related experience required.
• Minimum one year of experience in collections, financial institution contact center, or retail banking required.
• Intermediate proficiency using MS Office and database software required.

Responsibilities

• Drive Compliance & Accountability: adhere to competencies and regulatory guidelines while delivering quality member experience.
• Support Recovery Goals: perform outbound/inbound dialer activities to meet delinquency and recovery targets.
• Assess Member Needs: analyze accounts and determine next steps to reduce delinquency and losses.
• Research & Locate Information: update contact details when needed.
• Maintain Accurate Records: keep member records current and complete.
• Document Meaningful Interactions: log conversations, commitments, and payment arrangements in the system.
• Contribute Beyond Core Responsibilities: take on extra duties as priorities evolve.

Skills

MS Office

Communication skills

Attention to detail

Education

Associate degree or equivalent experience

Job description

BECU is seeking a Collections Specialist I to support member accounts across various loan types, focusing on compliant collections and recovery. The role emphasizes empathy, accurate documentation, and tone in member interactions.

Daily tasks include reviewing accounts, updating records, and coordinating with teammates on complex cases, with occasional onsite meetings in WA as needed.