Collections Specialist I

Synchrony Pharmacy; Louisville (KY); On-site; USD 38,000 - 60,000; Full time

Job summary

Trilogy is seeking an accounts receivable and billing specialist to support the collections team, ensure billing accuracy, and assist with related write-off and cut-off paperwork.

Ideal candidates have 3–5 years in billing/collections in healthcare or long-term care, with a preference for associates degree holders and familiarity with MS Office. QS1 and Docutrack experience are a plus. Travel is minimal.

Qualifications

• High School diploma or equivalent; associates degree preferred.
• Three to five years billing/collections experience in healthcare or long-term care desired.
• Pharmacy/long-term care environment preferred.
• Proficient in Microsoft Office; QS1/Docutrack experience a plus.

Responsibilities

• Research accounts for billing accuracy and adjust discrepancies.
• Prepare and review paperwork for attorney-related write-offs or cut-off processes.
• Handle returned mail and skip-trace to update billing addresses.
• Assist with termination of services, coordinating with facility staff and executives.
• Make outbound introductory calls to new customers daily.
• Collaborate with billers to review aging and accounts.
• Back-up for collections to cover absences.
• Verify Medicaid eligibility for accounts.
• Support special projects as needed.
• Travel minimally, including overnight stays when required.

Skills

Billing and collections

MS Office

Education

High School diploma or equivalent

Associates degree in accounting or business

Tools

QS1

Docutrack

Job description

Careers close to home and your heart

Since our founding in 1997, we’ve been making long‑term care better for our residents and more rewarding for our team members. We’re a Fortune Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor’s Top 100 Best Companies to Work. If you’re looking for a place that embraces you for who you are, helps you achieve your full potential, and makes working hard feel less like hard work, then look no further than Trilogy.

Overview

Performs administrative support functions related to accounts receivable, billing, collections and revenue support to meet company goals. Supports collections team by completing administrative functions to reduce barriers for collections.

Duties And Responsibilities

• Research accounts for billing accuracy, adjusting discrepancies as needed.
• Prepare and review paperwork for attorney, write‑off, and/or cut‑off processes.
• Handle returned mail and skip‑trace to locate alternate billing addresses.
• Assist with termination of services process, including communicating with facility staff and pharmacy Executive Director.
• Perform outbound introductory calls to new customers daily.
• Work with billers to review accounts.
• Serve as a back‑up to collections team to cover absences.
• Check for Medicaid eligibility.
• Analyze accounts receivable aging and individual accounts.
• Assist with special projects as needed.
• Travel minimally, including overnight stays as necessary.

Qualifications

• High School diploma or equivalent. Associates degree in accounting or business or related field preferred.

Certifications

• Pharmacy Technician National Certification preferred.

Experience

• Three (3) to five (5) years’ billing and/or collections experience. Healthcare, senior living industry, pharmacy or long‑term care environment preferred.
• Minimum one (1) year multi‑facility experience preferred.
• QS1 and Docutrack experience preferred.
• Exemplary computer skills, including knowledge of the Microsoft Office Suite of products.