Collections Specialist - Help Members Rebuild Finances

Creative Financial Staffing, LLC; Lacey (WA); On-site; USD 50,000 - 62,000; Full time

Job summary

Creative Financial Staffing, LLC is seeking a Collections Specialist in Lacey, WA to manage delinquent accounts through outbound and inbound calls. You will assess financial situations and propose repayment solutions while maintaining empathy and professional communications.

You will document interactions, arrange payment plans, and escalate complex cases following internal procedures. A collaborative, member-first approach is valued in this role.

Qualifications

• Experience in collections, banking, financial services, or a related customer-facing environment.

Responsibilities

• Conduct outbound and inbound collection calls with members regarding delinquent accounts.
• Assess individual financial situations and recommend repayment options, loan modifications, extensions, or other solutions when appropriate.
• Build trust and maintain positive relationships while navigating sensitive financial conversations.
• Accurately document member interactions, payment arrangements, and account updates in accordance with company policies.
• Escalate complex situations and higher-risk accounts through established internal procedures.

Skills

Collections experience

Negotiation

Relationship-building

Customer service

Credit union experience

Job description

Creative Financial Staffing, LLC is seeking a Collections Specialist in Lacey, WA to manage delinquent accounts through outbound and inbound calls. You will assess financial situations and propose repayment solutions while maintaining empathy and professional communications.

You will document interactions, arrange payment plans, and escalate complex cases following internal procedures. A collaborative, member-first approach is valued in this role.