Collections Specialist — In-Office Seattle

Socket.dev; Seattle (WA); On-site; USD 33,000 - 36,000; Full time

Job summary

Socket.dev in Seattle, WA is seeking a meticulous Collections Specialist to join our finance team. You will manage accounts receivable, ensuring timely collection of outstanding payments, and maintain excellent relationships with clients.

The role collaborates with Operations, Sales, Billing, Cash Application, and other Finance teams to streamline the collections process and mitigate financial risks. The ideal candidate has 2+ years in collections, strong communication and negotiation skills,

Qualifications

• Manage the collections process for assigned accounts, ensuring timely collection of outstanding debts.
• Communicate effectively with internal and external customers via phone, email, and in-person to resolve payment issues and negotiate payment plans.
• Maintain accurate records of all collection activities, documenting interactions, and outcomes in our financial systems.
• Collaborate with internal teams to address disputes and ensure customer satisfaction throughout the collections process.
• Adhere to company policies and legal requirements regarding collections and customer interactions.

Responsibilities

• Manage the collections process for assigned accounts, ensuring timely and efficient collection of outstanding debts.
• Communicate effectively with internal and external customers via phone, email, and in-person to resolve payment issues and negotiate payment plans.
• Maintain accurate records of all collection activities, documenting interactions, and outcomes in our financial systems.
• Prepare and present regular reports on collection performance, outstanding balances, provide next step recommendations on aging accounts.
• Adhere to company policies and legal requirements regarding collections and customer interactions.
• Crosstrain on Collections processes and procedures to ensure adequate coverage and efficiency.

Skills

Communication

Negotiation

Independent work

Customer service

Confidentiality

Education

Associate degree

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Accounting software

Job description

Socket.dev in Seattle, WA is seeking a meticulous Collections Specialist to join our finance team. You will manage accounts receivable, ensuring timely collection of outstanding payments, and maintain excellent relationships with clients.

The role collaborates with Operations, Sales, Billing, Cash Application, and other Finance teams to streamline the collections process and mitigate financial risks. The ideal candidate has 2+ years in collections, strong communication and negotiation skills,