Collections Specialist (Founding Collector)

Interval; Lehi (UT); In loco; USD 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

Interval is hiring its first in-house collector for our Third Party Collections Agency. You will work past-due accounts, negotiate payment plans, and help shape how Interval collects as we grow.

This role offers the opportunity to influence process design, leverage AI-assisted outreach, and build best practices for a fast-growing company serving hundreds of clients nationwide.

Competenze

• Comfortable on the phone and calm during tough conversations.
• Respectful and empathetic, while still able to ask for payment.
• Motivated by clear goals and measurable results.
• Serious about following rules and regulations.
• Comfortable using a CRM or collections software.
• Wants to fix broken processes, not just work around them.

Mansioni

• Contact customers about past-due residential and commercial accounts.
• Negotiate payment plans and settlements.
• Explain balances and terms clearly, and resolve billing issues with client teams.
• Document all interactions accurately in our system.
• Follow FDCPA and state compliance requirements on every account.
• Give regular feedback on our AI outreach, workflows, and tools.

Conoscenze

Phone sales

Negotiation

Compliance awareness

Empathy

CRM proficiency

Strumenti

CRM software

Collections software

Descrizione del lavoro

Interval builds AI-powered collections for home service businesses, utility companies, and anyone who has past due invoices. We work with hundreds of clients nationwide, handling everything from early-stage recovery to late-stage collections through our own agency. Our approach is simple: get people to pay without damaging the relationship between a business and its customers.

About the Role

We're hiring our first in-house collector for our Third Party Collections Agency. You'll work past-due accounts, negotiate payments, and help shape how Interval collects as we grow.

This role is a fit for two kinds of people:

• Salespeople ready for a change. If you're an SDR or in phone sales, you already have the skills that matter: you're comfortable on the phone, you handle rejection well, and you hit your numbers. We'll train you on compliance and collections.
• Experienced collectors who want a say. If you've spent years working with tools and processes you couldn't change, this is your chance to help build them.

Why This Role Is Different

• We build the software you'll use. Our engineers work alongside you. If something slows you down, tell us, and it can get fixed fast.
• AI handles the high-volume work. Reminders, first touches, and outreach are automated, so you can focus on the conversations that need a real person.
• You're the first one. How you work becomes the playbook for every collector we hire next.
• Proven product, early-stage team. Hundreds of clients already use Interval. You're joining to help us scale.

Responsibilities

• Contact customers about past-due residential and commercial accounts
• Negotiate payment plans and settlements
• Explain balances and terms clearly, and resolve billing issues with client teams
• Document all interactions accurately in our system
• Follow FDCPA and state compliance requirements on every account
• Give regular feedback on our AI outreach, workflows, and tools

What We're Looking For

• Comfortable on the phone and calm during tough conversations
• Respectful and empathetic, while still able to ask for payment
• Motivated by clear goals and measurable results
• Serious about following rules and regulations
• Comfortable using a CRM or collections software
• Wants to fix broken processes, not just work around them

Preferred

• Experience in collections, sales/SDR, a call center, or financial services
• Experience with home service, utility, or consumer accounts