Collections Specialist I

Freedom First; Roanoke (VA); On-site; USD 42,000 - 64,000; Part time

Job summary

Freedom First Credit Union in Roanoke, VA seeks a Collection Specialist to preserve assets by managing risk and collecting on delinquent loans and negative balance accounts while maintaining member relationships.

Responsibilities include completing assigned duties per department policies, analyzing members' financial situations to arrange current payment plans, and supporting Retail staff with accounts flagged by Collections. The role requires discretion and strong communication.

Qualifications

• 1-3 years of similar or related experience.
• High school education or GED.
• Proficient in Microsoft Word and Excel.

Responsibilities

• Lead collection activities to bring accounts current according to department procedures.
• Analyze member financial situations and propose repayment arrangements.
• Assist Retail staff with member accounts flagged by Collections.
• Perform other duties as assigned.

Skills

1-3 years experience

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Role:

To preserve the credit union's assets by managing risk, collecting on delinquent loans and negative balance deposit accounts, while maintaining member relationships.

Essential Functions & Responsibilities:

• 70% Responsible for the successful completion of the assigned duties listed on the most current Collection Department Distribution of duties while adhering to current department policies and procedures.
• 20% Analyze member's financial situation; make recommendations for arrangements to bring the account current.
• 5% Provide support to Retail employees seeking assistance with member accounts flagged by Collections.
• 5% Performs other duties as assigned.

Performance Measurements:

• 1. Must comply with government and other regulations affecting the credit union industry including, but not limited to, OFAC and the Bank Secrecy Act. Meets or exceeds performance expectations as described in Essential Functions and Responsibilities. Please refer to Annual Performance Goal document for remaining Performance Measurements.

Knowledge and Skills:

• Experience One year to three years of similar or related experience.
• Education A high school education or GED.

Interpersonal Skills

Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills

Skill and ability to use and operate a keyboard (typewriter), computer, calculator, fax machine, copier and telephone. Skill and ability to read and understand financial statements, contracts, applications, computer printouts, manuals and other related materials. Must have the skill and ability to use Microsoft Word and Excel.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle controls; and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, or kneel. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

Work is performed indoors in an office environment with normal potential for exposure to safety and health hazards. May periodically travel to other, similar sites. The noise level in the work environment is usually moderate.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.