Collections Specialist: Detail-Driven ERP & Excel Pro

CooperVision; Town of Victor (NY); On-site; USD 31,000 - 42,000; Full time

Job summary

CooperVision, a global leader in contact lenses, seeks a Collections Specialist to join the Victor, NY team. The role centers on AR activities, contacting customers for payments, resolving basic disputes, and updating account data.

You will review aging reports, support audits, and deliver strong customer service to internal and external stakeholders. The ideal candidate has 0–2 years of AR experience, proficiency in Microsoft Excel and ERP systems, and excellent attention to detail in a

Qualifications

• Associate’s degree in Accounting, Business or equivalent.
• 0-2 years of AR/collections experience.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Experience with ERP systems (Oracle or Microsoft Dynamics preferred).
• Strong attention to detail and accuracy in data entry.
• Excellent organizational and time-management skills.
• Effective communication and customer service skills.
• Ability to work in a fast-paced Global Business Services environment.
• Proficiency in Microsoft Excel and ERP systems.

Responsibilities

• Collections Activities: Contact customers regarding past-due invoices; document collection efforts accurately.
• Dispute Resolution: Assist in resolving basic billing disputes; escalate complex issues to the Supervisor.
• Aging Report Review: Monitor assigned accounts and follow up on overdue balances.
• Customer Service: Respond to inquiries promptly and professionally; maintain positive relationships with customers.
• Process Improvement: Identify opportunities to streamline workflows, enhance automation, and improve efficiency within the collections processes, leveraging GBS best practices.
• Other Duties: Perform additional responsibilities as assigned by the Collections Supervisor.

Skills

Attention to detail

Organizational skills

Communication skills

Time management

Customer service

Education

Associate degree in Accounting/Business

Tools

ERP systems (Oracle or Microsoft Dynamics)

Microsoft Excel

Job description

CooperVision, a global leader in contact lenses, seeks a Collections Specialist to join the Victor, NY team. The role centers on AR activities, contacting customers for payments, resolving basic disputes, and updating account data.

You will review aging reports, support audits, and deliver strong customer service to internal and external stakeholders. The ideal candidate has 0–2 years of AR experience, proficiency in Microsoft Excel and ERP systems, and excellent attention to detail in a