Collections Specialist

Addison Group; Yorba Linda (CA); On-site; USD 52,000 - 66,000; Full time

Job summary

Addison Group is seeking a Collections Specialist with construction industry experience to join our accounting team on a temp-to-hire basis. The role involves making outbound collection calls, managing past-due accounts, and resolving outstanding balances for customers.

The ideal candidate is detail-oriented, persistent, and professional when communicating with customers about overdue invoices. You will work closely with the accounting team to ensure timely payments and accurate account

Qualifications

• 3–5+ years of collections experience.
• Preferably within the construction industry.
• Experience with commercial/B2B collections.
• Proven experience making high-volume outbound collection calls.
• Construction billing or lien/waiver knowledge is a plus.

Responsibilities

• Manage and actively follow up on outstanding customer accounts and past-due balances.
• Make regular outbound collection calls to customers regarding overdue invoices and payments.
• Communicate professionally with customers to secure timely payment.
• Review customer aging reports and prioritize collection efforts.
• Research and resolve billing or account issues delaying payment.
• Follow up on promises to pay and document collection activity.
• Maintain accurate notes on customer communications and collection efforts.
• Assist with account reconciliations and research payment discrepancies as needed.

Skills

Outbound calls

Attention to detail

Communication skills

Independent work

Job description

We are seeking a Collections Specialist with construction industry experience to join our accounting team on a temp-to-hire basis. This role is ideal for a detail-oriented and results-driven professional who is comfortable making outbound collection calls, managing past-due accounts, and working directly with customers to resolve outstanding balances.

The Collections Specialist will work closely with an experienced, long-tenured member of the accounting team and will become an integral part of the day-to-day collections process. The ideal candidate will be professional, tactful, persistent, and confident when communicating with customers regarding overdue invoices.

Key Responsibilities

• Manage and actively follow up on outstanding customer accounts and past-due balances.
• Make regular outbound collection calls to customers regarding overdue invoices and payments.
• Communicate professionally and tactfully with customers to secure timely payment.
• Review customer aging reports and prioritize collection efforts.
• Respond to customer questions regarding invoices, payments, account balances, and discrepancies.
• Research and resolve billing or account issues that may be delaying payment.
• Follow up consistently on promises to pay and document collection activity.
• Maintain accurate and detailed notes regarding customer communications and collection efforts.
• Assist with account reconciliations and research payment discrepancies as needed.
• Partner with the Accounting, Billing, and Project teams to resolve customer account issues.
• Maintain accurate customer account information and organized collection documentation.
• Provide excellent internal and external customer service while maintaining a strong focus on collections results.
• Assist with additional accounting and collections projects as needed.

Qualifications

• 3–5+ years of collections experience, preferably within the construction industry.
• Experience with commercial/B2B collections strongly preferred.
• Proven experience making high-volume outbound collection calls.
• Construction billing, progress billing, lien/waiver, or AIA billing experience is a plus.
• Strong verbal and written communication skills.
• Professional, tactful, and confident approach to difficult customer conversations.
• Excellent follow-up, organization, and time-management skills.
• Strong attention to detail and ability to research and resolve account discrepancies.
• Ability to work independently while collaborating effectively with an experienced accounting team.
• Comfortable working in a fast-paced environment and managing multiple customer accounts.

Ideal Candidate

The ideal candidate is a hands-on collections professional who is comfortable picking up the phone, having payment conversations, and consistently following up until outstanding balances are resolved. Construction industry experience and a strong understanding of commercial customer accounts are highly valued.