Collections Specialist

German American Bank; Owensboro (KY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

Education assistance

Parental bonding leave

Wellness benefits

Life event coverage

Service awards

401(k) match

Stock purchase plan

Discounts on goods/services

Free checking account

Job summary

German American Bank is seeking a Collections Specialist I in Owensboro, KY. The role focuses on contacting customers with past-due accounts, outlining payment options, and documenting conversations to guide customers toward financial wellness.

The position requires strong communication, accuracy, and the ability to work independently and in a team, with travel for early training. Proficiency in Word and Excel is expected, and prior customer service or banking experience is a plus.

Qualifications

• Ability to communicate effectively and professionally (written and verbally).
• Proficient in Microsoft Word and Excel.
• Willingness to travel for early training.

Responsibilities

• Reach out to customers with past-due accounts, discussing payment options.
• Document conversations and progress with each contact.
• Research payment issues, credit reports, and other details to identify root causes.
• Collaborate with teammates and elevate unique situations as needed.

Skills

Communication

Attention to detail

Teamwork

Technical comprehension

Tools

Microsoft Word

Excel

Job description

Overview:

Are you someone who enjoys problem-solving and connecting with people? As aCollections Specialist I, you’ll work directly with customers to understand their situations, identify solutions, and help them get back on the path to financial wellness. You’ll build relationships, think critically, and make a meaningful impact every day.

What You'll Do:

You’ll spend your day reaching out to customers with past-due accounts, discussing payment options, and documenting your conversations. When something doesn’t add up, you’ll dig deeper — researching payment issues, credit reports, and other details to find the root cause. You’ll collaborate with your teammates and elevate unique situations as needed, all while maintaining professionalism and empathy.

What it Takes:

• Ability to communicate effectively and professionally (written and verbally), work with speed and accuracy, grasp technical information quickly and work independently and as a team member.
• Proficiency in Microsoft Word and Excel
• Willingness to travel for early training

Bonus Points

• 1-2 years of experience in customer service, banking, or collections

What we can offer you:

Medical, dental, vision, STD, LTD, Life insurance, etc.

17 days paid time off, 11 paid holidays, and bereavement leave

Education Assistance Program

Paid Parental Bonding Leave

Wellness benefits

Life event coverage

Service awards

Financial benefits including 401(k) match, stock purchase plan and more

Great deals on both national and local discounts on everything from computers and vacations to phones and retail shopping

Logo wear discounts

Free checking account, checks and discounted bank services

About Us:

German American Bancorp and its family of financial services companies employ talented, compassionate people throughout the organization, truly making German American special. Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction.

German American Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (pregnancy, sexual orientation, or gender identity), age (40 or older), national origin, genetic information, veteran status, disability, or any other basis protected by law.

German American is committed to the full inclusion of all qualified individuals. As part of this commitment, if you require reasonable accommodation in completing the application process, interviewing, or completing any pre-employment testing, please direct your inquiries to our Talent Acquisition team at 812-482-0717 or [e-mail].

German American employees are required to adhere to laws and regulations applicable to banks and to German American policies and procedures. Applicants should expect to complete necessary pre-employment screening pursuant to these laws, regulations, and policies.