Collections Specialist

CooperCompanies; United States; On-site; USD 31,000 - 42,000; Full time

Job summary

CooperVision, a unit of CooperCompanies, seeks a Collections Specialist for a full-time, on-site role in Victor, NY. The role focuses on contacting customers for payment, resolving disputes, updating account information, and supporting aging reports and audits.

Requires 0–2 years in AR/collections and proficiency with Microsoft Office and ERP systems. Ideal candidates hold an Associate’s degree in Accounting or Business and experience with Oracle or Microsoft Dynamics ERP.

Qualifications

• Associate’s degree in Accounting, Business or equivalent (preferred).
• 0–2 years of AR/collections experience (entry-level).
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Experience with ERP systems (Oracle or Microsoft Dynamics preferred).

Responsibilities

• Contact customers for payment and resolve basic disputes.
• Update account information and maintain accurate aging reports.
• Support audits and provide excellent customer service to internal/external stakeholders.
• Proficiency with ERP systems and Microsoft Office tools is required.

Skills

Attention to detail

Customer service

Communication skills

Education

Associate's degree in Accounting, Business or equivalent

Tools

Oracle ERP

Microsoft Dynamics

Job description

At CooperVision, a business unit of CooperCompanies (Nasdaq: COO), we’re driven by a unified purpose of helping people experience life’s beautiful moments. We are connected through our shared values - dedicated, innovative, friendly, partners, and do the right thing. As a leading global manufacturer of contact lenses, we are committed to helping improve the way people see each day. Through our diverse lens portfolio, we tackle the toughest vision challenges – including astigmatism, presbyopia, and childhood myopia. We offer the most complete collection of spherical, toric, and multifocal products available, enabling us to fit 99% of all contact wearers. Learn more at www.coopervision.com .

• This role is not eligible for employer-sponsored work authorization now or in the future. Applicants must be authorized to work in the United States on a permanent and ongoing basis without the need for future sponsorship (i.e., H1B, STEM OPT extensions, TN, etc.)
• This position requires full-time onsite work (5 days per week) in Victor, NY and is not eligible for relocation assistance

Job Summary

The Collections Specialist focuses on transactional activities, including contacting customers for payment, resolving basic disputes, and updating account information. This position assists with aging report reviews, supports audits, and provides excellent customer service to internal and external stakeholders. Success requires attention to detail, strong organizational skills, and proficiency with ERP systems and Microsoft Office tools.

• Associate’s degree in Accounting, Business or equivalent experience (preferred).
• 0-2 years of AR/collections experience (entry-level).
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Experience with ERP systems (Oracle or Microsoft Dynamics preferred).
• Strong attention to detail and accuracy in data entry.
• Excellent organizational and time-management skills.
• Effective communication and customer service skills.
• Ability to work in a fast-paced Global Business Services environment.
• Proficiency in Microsoft Excel and ERP systems.

For U.S. locations that require disclosure of compensation, the starting base pay for this role is between $22.75 and $30.25 per hour and may include cost of living adjustments. The actual base pay includes many factors and is subject to change and modification in the future. This position may also be eligible for other types of compensation and benefits.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.