Collections Specialist

YA Group; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Employee-focused culture

Strong work-life balance

100% remote work

Flexible vacation

Paid family care and sick leave

Parental leave

Comprehensive benefits

401(k) with company match

Job summary

YA Group is seeking a Collections Specialist to support its accounts receivable efforts from a fully remote role in the United States. You will manage portfolios, perform proactive follow-ups, resolve payment issues, and document collection activities to drive timely cash collections and aging reduction.

You will collaborate with customers, insurance carriers, attorneys, operations, and finance partners to maintain accurate receivable records and support successful collection outcomes.

Qualifications

• 2+ years of accounts receivable or collections experience.
• Experience collecting on professional services invoices is preferred.
• Strong analytical and problem-solving skills.

Responsibilities

• Manage complex collection portfolios including escalated accounts and aging balances.
• Collaborate with carriers, attorneys, customers, and internal teams to resolve payment issues.
• Proactively follow up on outstanding invoices and documentation.
• Review account history and determine appropriate collection actions.
• Serve as escalation point for disputes and short payments.
• Prioritize activities, monitor aging trends, and escalate as needed.
• Share best practices and ensure consistent collection execution.
• May lead a team and coach others over time.
• Prepare collection updates and reporting insights for management.

Skills

Accounts receivable

Collections

Billing

Customer service

Analytical skills

Microsoft Excel

NetSuite

Power BI

Tools

NetSuite

Power BI

Microsoft Excel

Job description

The Role:

The Collections Specialist will support YA's accounts receivable collection efforts by managing customer portfolios, performing proactive follow-up on outstanding balances, resolving payment issues, documenting collection activities, and partnering with internal and external stakeholders to support timely cash collections and aging reduction. This role works closely with customers, insurance carriers, attorneys, operations teams, and finance partners to maintain accurate receivable records and drive successful collection outcomes

This is a fully remote role open to candidates located anywhere in the United States.

In This Role, You Will:

• Manage complex collection portfolios, including escalated accounts, aged balances, disputed receivables, legal-related accounts, and high-priority insurance carrier receivables.


• Partner with carriers, attorneys, customers, internal finance teams, operations, and leadership to identify payment barriers and drive timely resolution.


• Perform proactive follow-up on outstanding invoices, payment status, portal submissions, claim documentation, and other collection requirements.


• Review account history, billing details, statements of insurance, customer correspondence, and supporting documentation to determine appropriate collection actions.


• Serve as an escalation point for complex customer issues and support resolution of disputes, short payments, unapplied payments, and documentation gaps.


• Assist with prioritizing collection activities, monitoring aging trends, and identifying accounts requiring management attention or escalation.


• Support team members by sharing best practices, answering process questions, reviewing collection approaches, and helping ensure consistent execution.


• May serve as a team lead and may assume supervisory responsibilities over time, including coaching, workload coordination, performance follow-up, and process compliance.


• Prepare collection updates, account notes, aging commentary, and reporting insights to support management review and month-end reporting.

What You Bring:

• 2+ years of accounts receivable, collections, billing, customer service, or related finance experience.


• Experience collecting on professional services invoices within a project-based organization is strongly preferred, including building consulting, engineering, construction consulting, forensic consulting, architecture, environmental consulting, insurance services, or similar professional services environments.


• Strong analytical and problem-solving skills with the ability to investigate payment issues, resolve disputes, and identify root causes of non-payment.


• Excellent organization, follow-up, documentation, and time-management skills.


• Professional communication skills with the ability to interact effectively with customers, external partners, internal stakeholders, and leadership.


• Ability to manage multiple priorities and deadlines in a fast-paced environment.


• Strong attention to detail and commitment to accurate recordkeeping.


• Proficiency in Microsoft Office applications, including Excel.


• Experience with ERP or accounting systems such as NetSuite preferred.


• Experience with reporting tools such as Power BI is a plus.


• Demonstrated ability to support peers, share knowledge, and help drive accountability within a team environment.

Who We Are:

YA Group is an international professional services organization providing forensic consulting, engineering, risk mitigation, and related services. Founded over 25 years ago, YA Group has expanded through organic growth and strategic acquisitions and now includes more than 800 professionals.

What We Offer:

• Employee-focused culture


• Strong commitment to work-life balance


• 100% remote work


• Flexible vacation


• Paid family care and sick leave


• Parental leave


• Comprehensive benefits


• 401(k) with company match

Fraudulent Recruitment Alert:

Please be vigilant against fraudulent recruitment attempts. YA will never ask for personal financial information (such as bank account numbers or identification numbers) via social media or chat-based apps. We also will not request money for the purchase of business equipment or conduct interviews solely via text message.
All official email communications regarding your application will come from [email protected] or directly from a member of our talent team using an @yagroup.com domain name.
If you suspect any fraudulent activity, please contact us directly at [email protected].