Collections Specialist

QGenda; Atlanta (GA); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

PTO and parental leave

401(k) with company match

Hybrid/remote work options

Job summary

QGenda, a leader in healthcare workforce management based in Atlanta, is seeking a Collections Analyst I to join our Finance team. You will support the collection of outstanding accounts receivable and provide an exceptional customer experience to healthcare clients.

You will partner with Billing, Accounting, Customer Success, and Sales to resolve payment issues, research discrepancies, and improve cash collections.

Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration, Economics, or a related field.
• 0–2 years of professional experience in finance, accounting, customer service, accounts receivable, collections, or another business-related function.
• Proficiency with Microsoft Excel and Microsoft Office.

Responsibilities

• Manage an assigned portfolio of customer accounts and monitor outstanding balances.
• Contact customers by phone and email regarding overdue invoices while maintaining professional relationships.
• Review aging reports and prioritize collection activities to support timely payment.
• Research billing questions, payment discrepancies, and account issues by collaborating with Billing, Accounting, Customer Success, and Sales.
• Document collection activity and customer communications within Intacct and other business systems.
• Assist with customer account reconciliations and support broader accounts receivable activities as needed.
• Escalate complex collection issues to senior team members or management.
• Maintain accurate records and meet established collection performance goals.
• Contribute ideas for improving collections processes and operational efficiency.
• Demonstrate professionalism and empathy when working with hospitals, health systems, and other healthcare customers.

Skills

Analytical skills

Organizational skills

Problem-solving

Verbal and written communication

Customer service mindset

Education

Bachelor's degree in Finance, Accounting, Business Administration, Economics, or a related field

Tools

Microsoft Excel

Microsoft Office

Job description

Who We Are

QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 800 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.

At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.

QGenda is headquartered in Atlanta.

To learn more about QGenda, visit us at qgenda.com or follow us on Instagram or LinkedIn.

About Your Role

QGenda is seeking a motivated and detail-oriented Collections Analyst I to join our Finance team. Reporting to the Collections Manager, this role is responsible for supporting the collection of outstanding accounts receivable while delivering an exceptional customer experience to our healthcare clients.

The Collections Analyst I will partner with internal teams and customer contacts to resolve payment issues, research account discrepancies, and help improve cash collections. This is an excellent opportunity for an early-career finance professional looking to build a career in commercial collections and accounts receivable within a fast-growing SaaS organization.

How You’ll Make An Impact

• Manage an assigned portfolio of customer accounts and monitor outstanding balances.
• Contact customers via phone and email regarding overdue invoices while maintaining professional business relationships.
• Review aging reports and prioritize collection activities to support timely payment.
• Research billing questions, payment discrepancies, and account issues by collaborating with Billing, Accounting, Customer Success, and Sales.
• Document collection activity and customer communications within Intacct and other business systems.
• Assist with customer account reconciliations and support broader accounts receivable activities as needed.
• Escalate complex collection issues to senior team members or management.
• Maintain accurate records and meet established collection performance goals.
• Contribute ideas for improving collections processes and operational efficiency.
• Demonstrate professionalism and empathy when working with hospitals, health systems, and other healthcare customers.

Who You Are

• Strong analytical, organizational, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities while maintaining attention to detail.
• Demonstrated customer service mindset and ability to build positive business relationships.

Experience You Bring

• Bachelor's degree in Finance, Accounting, Business Administration, Economics, or a related field.
• 0–2 years of professional experience in finance, accounting, customer service, accounts receivable, collections, or another business-related function.
• Proficiency with Microsoft Excel and Microsoft Office.

Not Required, But Nice To Have

• Internship or professional experience supporting accounts receivable or commercial collections.
• Experience working with Oracle, NetSuite, Sage Intacct, or another ERP platform.
• Experience supporting B2B customers in healthcare, SaaS, or another professional services environment.
• Exposure to AI-powered productivity tools such as Microsoft Copilot, ChatGPT, or similar technologies to improve communication, research, or workflow efficiency.

Applicants for this position must be authorized to work for any employer in the United States (U.S.), including being located in the US. We are unable to sponsor, take over sponsorship of, or hire candidates with an employment visa at this time.

What’s In It For You

We offer a comprehensive total rewards package to support our full-time employees and their family’s day-to-day needs, well-being and major life events, which includes:

• Fully company-paid options for medical (both in-person and virtual), dental and vision insurance
• Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance
• Paid parental leave for birth, adoption or permanent placement
• 401(k) with company match
• Options to work in a hybrid-working model or remotely from home, depending on the position
• Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more

QGenda delivers technology solutions to improve how healthcare is delivered and increase access — for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all.

QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law.

If you require accommodations or assistance to complete the online application process, please contact [e-mail] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly.