Collections Specialist

Mothership; City of Rochester (NY); Hybrid; USD 50,000 - 55,000; Full time

Job summary

A global financial services company seeks a Contract A/R Collections Specialist in Rochester, NY. This hybrid role offers the chance to resolve past-due invoices while enhancing customer service skills. Successful candidates will have strong organizational abilities and a minimum of 4 years experience in relevant fields. Join us at Mothership and help deliver outstanding service!

Qualifications

• Minimum 4 years in customer service, finance, accounting, or payroll required.
• Detail-oriented professional with strong communication skills.

Responsibilities

• Resolve past-due invoices while providing customer service.
• Manage inquiries related to receivables and billing disputes.
• Participate in ongoing training for skills enhancement.

Skills

Organizational Skills

Decision-Making

Communication

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Job description

Job Title: Contract A/R Collections Specialist

Location: Hybrid in Rochester, NY (Onsite 2 to 3 days per week)

Hours: Training M-F 8-5 onsite for 2 weeks to 1 month, then 11AM to 8PM Hybrid M-F

Rate: $24 p/hr

Category: Finance/Collections

Position Overview

Our client, a Global Financial Services company is seeking a detail oriented Accounts Receivable Collection Specialist.

Responsibilities:

The Accounts Receivable Collection Specialist is responsible for the accurate and timely resolution of past-due invoices while providing exceptional customer service to both internal and external clients. The role focuses on mitigating risk, addressing billing disputes, and educating stakeholders on resolution processes.

Key Responsibilities:

• Develop and maintain a foundational understanding of the companys products and services, including payroll, human resource services, and acquired portfolios.
• Manage inquiries related to current, past-due, and returned receivables through inbound and outbound phone and email communication.
• Balance service quality with effective collection strategies to mitigate company risk.
• Resolve billing disputes using available resources and systems to ensure revenue collection.
• Monitor daily payroll holds and promptly contact clients with past-due balances.
• Adhere to department policies and procedures to ensure compliance.
• Participate in ongoing training to enhance knowledge, skills, and efficiency.

Requirements:

• High school diploma and a minimum of 4 years of experience in customer service, finance, accounting, or payroll. A degree may substitute for experience.
• Strong organizational and decision-making abilities.
• Proficiency in Microsoft Word, Excel, and Access is preferred.
• This position requires a detail-oriented professional who excels in communication and has a commitment to maintaining high service standards.

Learn more about all the incredible opportunities available at Mothership, where we match you with world renowned clients and jobs, help you develop and grow, enable you with cutting-edge intuitive technology, and so much more!

How to apply

Interested candidates should submit their application here: mothershipcorp.com/questionnaire

Build a robust profile so we can know you well upfront:

The above is to ensure best matching and verification results and to join our network for all open roles. It also serves as your new digital resume for global roles, both on, and off, the Mothership network. A true representation of yourself, beyond the resume.

Quick apply available here: mothershipcorp.com/apply.

We will not respond to email or DM applications, as these are too hard to track and manage at scale. Please apply per details above, only, for efficiency and best results. Again, we cannot respond to all ad-hoc, but can communicate via our network and system, seamlessly. This is a very important step. If you are referring candidates, please have them complete the questionnaire form above, and enter your information in the who you referred you to us section of the questionnaire form. You will get credit and be contacted as they are hired. Applications will be reviewed on a rolling basis until filled. Thank you for assisting us in placing candidates at warp speed and with matching precision!

Equal Opportunity Statement

Mothership is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us and become a key player in delivering outstanding service. We look forward to your application!

Learn more about all the incredible opportunities available at Mothership, where we match you with world renowned clients and work, and help you develop and grow, enable you with cutting-edge intuitive technology, and so much more!