Collections Specialist

Express Employment Professionals - Cincinnati East; Town of Ithaca (NY); On-site; USD 51,577,000 - 60,174,000; Full time

Benefits offered by this job

Competitive salary

Top-ranked staffing agency

Career advancement

Job summary

Express Employment Professionals is seeking multiple Collections Specialists for organizations in the Ithaca and Cortland areas. If you have experience in collections and a passion for customer service, this is your chance to join a team that values clear communication and effective negotiation.

Responsibilities include account reconciliation, reaching out to clients via phone, email, and fax to collect balances, and maintaining strong service standards.

Qualifications

• Associate degree and at least 2 years of experience in collections or customer service.
• Strong communication skills and customer-focused approach.
• Ability to negotiate payment terms and resolve disputes.

Responsibilities

• Account reconciliation and ensuring financial accuracy.
• Collect balances and negotiate payment arrangements via phone, email, and fax.
• Provide professional customer service and address client inquiries.

Skills

Communication Skills

Customer Focus

Negotiation Skills

Technical Proficiency

Education

Associate Degree

Tools

Data management systems

Job description

Express Employment Professionals is seeking multiple Collections Specialists for organizations in the Ithaca and Cortland areas.

Are you an experienced Collections Specialist with a passion for customer service and strong negotiation skills? Express Employment Professionals is hiring for multiple Collections Specialist positions to support organizations in the Ithaca and Cortland areas. This is your chance to leverage your expertise and make a meaningful impact in a dynamic environment.

Key Responsibilities:

• Account Reconciliation: Accurately manage and reconcile accounts to ensure financial accuracy.
• Collection Communications: Reach out to clients through phone, email, and fax to resolve outstanding balances and negotiate payment arrangements.
• Customer Service: Provide exceptional service while addressing client inquiries and concerns professionally.

What We’re Looking For:

• Communication Skills: Strong verbal and written communication abilities.
• Customer Focus: A commitment to delivering high-quality customer service and maintaining positive client relationships.
• Negotiation Skills: Ability to effectively negotiate payment terms and resolve disputes.
• Technical Proficiency: Solid analytical skills with experience using computer systems for data management and communication.
• Education & Experience: An Associate Degree and at least 2 years of experience in collections or customer service.

Why Work With Us?

• Competitive Salary: Earn between $18 and $21 per hour based on your experience and skills.
• Top-Ranked Staffing Agency: Work with a team recognized as the #1 staffing provider in the country and honored locally as the ‘Best Staffing Agency in the Finger Lakes’ for three consecutive years.
• Career Advancement: Join a reputable staffing company with opportunities for professional growth and development.

At Express Employment Professionals, we're dedicated to connecting great people with great jobs. With just one application, you can explore a variety of positions and find your ideal role. Let us be your local resource for professional placement.

222 Elmira Road, Suite 2 Ithaca, NY 14850

EOE