Collections Specialist

Express Employment Professionals - Cincinnati East; Eagan (MN); On-site; USD 40,000 - 54,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking a detail-oriented Collections Specialist to manage private pay accounts receivable and drive timely account resolution. You will reduce outstanding balances through proactive collections, payment plans, and collaboration with internal teams.

The role emphasizes empathy and professionalism, handling sensitive financial conversations while delivering a positive customer experience.

Qualifications

• 1 year of collections, accounts receivable, billing, or related financial/customer service experience.
• Strong phone communication and negotiation skills.
• Ability to handle sensitive financial conversations with professionalism and empathy.

Responsibilities

• Manage private pay accounts receivable portfolios across all aging categories.
• Conduct outbound collection calls and respond to inquiries on balances and payment options.
• Establish and monitor payment arrangements to support resolution.
• Investigate and resolve billing discrepancies and account concerns.
• Identify responsible parties and update account information as needed.
• Review aged receivables to improve collection performance.
• Maintain documentation of collection activities and status.
• Meet productivity and collection goals.
• Collaborate with billing, customer service, and other departments to resolve issues.
• Utilize AR software to manage workload.

Skills

Collections experience

Phone negotiation

Document management

Independent worker

Data entry

Education

High school diploma

Job description

We are seeking a detail-oriented and customer-focused Collections Specialist to manage private pay accounts receivable and support timely account resolution. This role is responsible for reducing outstanding balances through proactive collections efforts, payment plan management, account research, and collaboration with internal teams.

The ideal candidate combines strong collection skills with empathy and professionalism, helping customers resolve account balances while maintaining a positive customer experience.

Key Responsibilities

• Manage assigned private pay accounts receivable portfolios across all aging categories.
• Conduct outbound collection calls and respond to inbound inquiries regarding account balances and payment options.
• Establish and monitor payment arrangements to support successful account resolution.
• Investigate and resolve billing discrepancies and account concerns.
• Identify responsible parties and update account information as needed.
• Review and work aged receivables to improve collection performance.
• Maintain accurate documentation of collection activities and account status.
• Meet individual and departmental productivity and collection goals.
• Collaborate with billing, customer service, and other departments to resolve account issues.
• Utilize billing and accounts receivable software to manage workloads effectively.
• Participate in ongoing training and compliance activities.

Qualifications

Required

• High school diploma or equivalent.
• At least 1 year of collections, accounts receivable, billing, or related financial/customer service experience.
• Strong phone communication and negotiation skills.
• Ability to handle sensitive financial conversations with professionalism and empathy.
• Proficiency with computer systems and data entry.
• Strong organizational and time-management skills.
• Ability to work independently and manage multiple priorities.

Preferred

• Experience in healthcare billing, medical collections, or revenue cycle management.
• Familiarity with accounts receivable software platforms.
• Knowledge of medical terminology and insurance processes.

Schedule

• Monday through Friday 8:30am-5:00pm

About Express Employment Professionals:

For over 40 years, the vision of Express Employment Professionals has been to help people find jobs and help businesses find the people and human resource services they need. We accomplish this vision through a network of more than 850 franchise locations in the United States, Canada, and South Africa. Each Express Employment Professionals office is locally owned and operated and backed by the expertise and support of an international headquarters. Simply put, Express is large enough to meet your employment needs, yet small enough to care.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled