Collections Specialist ›

Filevine EU; Salt Lake City (UT); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Competitive Pay

Leave Policy

Disability Insurance

Leadership learning

Company swag

Job summary

Filevine, a Legal AI company delivering operating intelligence, seeks a Billing and Collections Analyst to drive financial health by reconciling complex account activity and resolving payment discrepancies using Salesforce and Intacct. You’ll act as a cross-functional liaison to support the cash application and invoicing lifecycle.

You will analyze delinquent accounts, maintain up-to-date customer records, and back up cash application and invoice generation.

Qualifications

• 1 year of collections experience
• Strong analytical and problem-solving skills
• Excellent verbal and written communication abilities
• Ability to explain processes and rules to customers and internal teams
• Technical aptitude and comfort with enterprise software

Responsibilities

• Resolve payment issues on delinquent customer accounts
• Analyze and reconcile customer account activity
• Review and resolve customer invoice and payment issues
• Maintain customer accounts to ensure information is up-to-date
• Understand cash application process and act as a backup as needed
• Understand invoice generation and act as a backup as needed

Skills

Analytical

Detail oriented

Verbal/written communication

Technical aptitude

Excel

Salesforce

Intacct

Education

High school diploma

Bachelor’s Degree preferred

Tools

Salesforce

Intacct

Excel

Job description

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Collections Specialist

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform—where modern legal work happens with clarity and consistency.

Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across your data to surface insight, automate complexity, and give professionals the clarity and confidence to see more, know more, and do more. Fueled by a team of exceptional collaborators and innovators, Filevine’s rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.

Role Summary

As a Billing and Collections Analyst at Filevine, you will drive financial health by reconciling complex account activity and resolving payment discrepancies through high-level technical analysis in tools like Salesforce and Intacct. You’ll act as a critical cross-functional liaison, utilizing expert communication to manage delinquent accounts and support the end-to-end cash application and invoicing lifecycle.

What You'll Do

• Resolve payment issues on delinquent customer account
• Analyze and reconcile customer account activity
• Review and resolve customer invoice and payment issues
• Maintain customer accounts to ensure information is up-to-date
• Understand the cash application process and act as a backup as needed
• Understand invoice generation and act as a backup as needed

Who You Are

• Analytical and problem solving
• Detail oriented
• Extensive verbal/written communication
• Effective decision-making and follow-through, ability to effectively communicate process/rules to internal/external customers
• Technical aptitude
• Experience with Excel, Intact, and Salesforce a plus
• At least 1 year of collections experience

Education

• High school diploma
• Bachelor’s Degree preferred

Work Location Expectation: This position is based out of our Salt Lake City office.

Cool Company Benefits

• A dynamic, rapidly growing company, focused on helping organizations thrive
• Medical, Dental, & Vision Insurance (for full-time employees)
• Competitive & Fair Pay
• Maternity & paternity leave (for full-time employees)
• Short & long-term disability
• Opportunity to learn from a dedicated leadership team
• Top-of-the-line company swag

Filevine will handle your personal information according to what’s outlined in our Privacy Policy.

Communication about this opportunity, or any open role at Filevine, will only come from representatives with email addresses using "filevine.com". Other addresses reaching out are not affiliated with Filevine and should not be responded to.

Filevine is an Equal Opportunity Employer. Qualifications for employment, promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, veteran status, or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability, or if you have concerns related to Filevine’s equal employment opportunities, you may contact us at [e-mail]