Collections Specialist

BLUEGRASS PEDIATRIC THERAPIES LLC; Richmond (KY); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

401(k) matching

Performance bonus

Company events

Dental insurance

Flexible schedule

Free snacks

Health insurance

Career advancement

Paid time off

Parental leave

Training & development

Vision insurance

Wellness program

Job summary

Bluegrass Pediatric Therapies LLC in Richmond, KY, seeks a dependable Collections Specialist to join our billing team. You will review outstanding balances and coordinate with families and insurance companies to resolve accounts while maintaining HIPAA privacy and professional communication.

The full-time role offers a typical schedule Monday–Friday, 8:00 a.m.–4:30 p.m., with potential work-from-home one day per week after training.

Qualifications

• Strong communication, organization, and problem-solving skills.
• Ability to discuss financial matters with professionalism, patience, and compassion
• Attention to detail and ability to manage multiple accounts and deadlines
• Reliability in attendance and ability to work independently or in a team

Responsibilities

• Review and follow up on outstanding patient and insurance balances
• Contact families regarding account balances and payment options
• Submit and track insurance claims, appeals, and corrected claims
• Investigate denied, rejected, or unpaid claims
• Verify payments, adjustments, and account information
• Document all collection activity accurately and promptly
• Establish payment arrangements in accordance with policies
• Respond professionally to billing questions from families
• Protect patient confidentiality and follow HIPAA requirements
• Work with billing and administrative teams to resolve account issues

Skills

Communication

Organization

Problem-solving

Confidentiality

Attention to detail

Teamwork

Professionalism

Customer service

Job description

Benefits

• 401(k) matching
• Bonus based on performance
• Company parties
• Dental insurance
• Flexible schedule
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance
• Wellness resources

Collections Specialist

Bluegrass Pediatric Therapies (BPT) is seeking a dependable, organized, and professional Collections Specialist to join our billing team. This position helps maintain accurate patient accounts and works with families and insurance companies to resolve outstanding balances.

Responsibilities

• Review and follow up on outstanding patient and insurance balances
• Contact families regarding account balances and payment options
• Submit and track insurance claims, appeals, and corrected claims
• Investigate denied, rejected, or unpaid claims
• Verify payments, adjustments, and account information
• Document all collection activity accurately and promptly
• Establish payment arrangements in accordance with BPT policies
• Respond professionally to billing questions from families
• Protect patient confidentiality and follow HIPAA requirements
• Work closely with the billing and administrative teams to resolve account issues

Qualifications

• High school diploma or equivalent required
• Previous experience in medical billing, collections, accounts receivable, or insurance follow-up preferred
• Knowledge of insurance claims and explanation of benefits preferred
• Strong communication, organization, and problem-solving skills
• Ability to discuss financial matters with professionalism, patience, and compassion
• Attention to detail and ability to manage multiple accounts and deadlines
• Ability to maintain confidentiality and handle sensitive information appropriately
• Reliable attendance and the ability to work independently and as part of a team

About BPT

Bluegrass Pediatric Therapies provides individualized, high-quality therapy services to children and families throughout Kentucky. We are looking for someone who shares our commitment to professionalism, teamwork, and compassionate service.

Equal Opportunity Employer

BPT is an Equal Opportunity Employer. Employment decisions are based on qualifications and the ability to perform the position’s essential functions without regard to any characteristic protected by applicable law.

Schedule and Compensation

This position is based in the billing department at our Richmond clinic. The typical schedule is Monday through Friday from 8:00 a.m. to 4:30 p.m., with some scheduling flexibility. After training and based on performance and operational needs, the employee may be eligible to work from home one day per week.

Starting pay is $15 per hour. Upon successful completion of the 60-day introductory period, pay will increase to $16 per hour.