Collections Specialist

Regional Management; Plano (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

Regional Finance in Plano, TX is seeking aCollections Specialist to manage inbound and outbound calls and resolve delinquent accounts using a variety of workout techniques. You will document interactions and support customers with loan maintenance and payment processing.

The ideal candidate has 2+ years in collections, strong communication skills, and proficiency with MS Office and CRM tools; bilingual applicants are preferred. This is an on-site role in a collaborative office environment.

Qualifications

• 2+ years of collections experience.
• 5+ years of collections experience preferred.
• Excellent verbal and written communication skills.
• Proficient working knowledge of MS Office and database software.

Responsibilities

• Compare and evaluate possible loan resolution solutions and advise customers on the best options.
• Respond promptly and accurately to customer servicing questions and concerns.
• Input data and verify information to process electronic payments.
• Document each customer interaction in the servicing system and perform follow-up tasks to ensure resolution.

Skills

MS Office

Customer service

Communication

Problem solving

Tools

CRM software

Excel

Job description

Take your career to the next level! In the last few years our goal has been expansion, creating growth opportunities for many of our team members. Not only are we serious about growth, but we are also serious about helping our customers during hard financial times.We take pride in providing solutions and offering a helping hand, not only to our customers but also to the communities we serve. As we continue to expand and grow into a national leader in consumer financing, we invite you to consider joining our team.If you're passionate about making a meaningful impact in people's lives and bringing a personal touch to finance, we'd love to have you on board!Job PurposeThe Collections Specialist is responsible for handling outbound and inbound calls from customers to determine the best possible method to permanently resolve delinquency by using a variety of collections and workout techniques. The Collections Specialist is also responsible for using verbal and interpersonal skills to provide excellent customer service and knowledgeable responses to resolve delinquent accounts.Duties and ResponsibilitiesCompare and evaluate possible loan resolution solutions and decide which solutions to recommend to customers to best meet their needs and circumstances.Responsible for prompt and accurate response to customer's servicing questions and concerns.Assist borrowers with other loan maintenance requests.Input data and verify information to process electronic payments.Provide customers with information about products and services to generate additional revenue through cross-sell/up-sell opportunities.Properly document each customer interaction in the servicing system.Perform loan-related mathematical equations.Perform follow-up and research tasks to ensure problem resolution.Adhere to specific scheduling guidelines to ensure proper phone coverage.Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer assets.Explain loan payment histories using basic accounting and mathematical concepts and request corrections when necessary.Perform follow-up and research tasks to ensure resolution.Other duties as assignedMinimum Qualifications2+ years of collections experienceMust pass pre-employment screeningPreferred Qualifications5+ years of collections experienceBi-lingualCritical CompetenciesProficient in using MS Office and database softwareStrong customer service and problem solving skillsExcellent verbal and written communication skillsProficient working knowledge of computerized applications such as word processing, spreadsheet, email, and specialized business applications softwareCommunication skills necessary to effectively identify process gaps and improvements to ManagementWorking ConditionsThis position works in an office environment.If you are a job applicant who resides in the state of California, please review our California Employee Privacy Policy at the following link: https://regionalfinance.com/wp-content/uploads/2022/11/UPDATED-Employee-Privacy-Policy-11.2022.pdfRegional is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, transgender status, age, disability, genetic information, veteran status, uniform service, or any other characteristic protected by applicable law (“Protected Characteristics”). Regional’s policy of non-discrimination applies to all phases of the employment process and relationship, including, but not limited to, recruitment and selection; compensation and benefits; professional development and training; promotions and opportunities; transfers; social and recreational programs; layoff; and terminations.