Bilingual Customer Service Representative

Regional Management; Plano (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

Regional Management in Plano, Texas is seeking a Customer Service Representative to assist external customers and regional staff, answer inquiries, resolve basic issues, and guide customers toward resolution.

You will handle calls, emails and other communications, maintain product knowledge, escalate when needed, and record interactions. Being bilingual in Spanish and English and proficient with Microsoft Office are preferred.

Qualifications

• High School Diploma or equivalent.
• Must pass background checks.
• Proficient in Microsoft Office.
• Prior customer service experience.
• Bilingual in Spanish and English.
• Strong communication skills (oral and written).

Responsibilities

• Respond to customer inquiries via phone, email, and other channels.
• Build positive relationships with clients.
• Maintain up-to-date knowledge of products and services.
• Resolve disputes and route escalations.
• Maintain records of interactions.
• Assist with projects and cross-functional tasks.

Skills

Bilingual Spanish-English

Excellent communication

Data entry

Multitasking

Deadline-oriented

MS Office

Customer service

Education

High School Diploma or equivalent

Job description

Take your career to the next level! In the last few years our goal has been expansion, creating growth opportunities for many of our team members. Not only are we serious about growth, but we are also serious about helping our customers during hard financial times.We take pride in providing solutions and offering a helping hand, not only to our customers but also to the communities we serve. As we continue to expand and grow into a national leader in consumer financing, we invite you to consider joining our team.If you're passionate about making a meaningful impact in people's lives and bringing a personal touch to finance, we'd love to have you on board!Job PurposeThe Customer Service Representative works with external customers and Regional employees to ensure prompt resolution in respect to customer inquiries. This role will interact daily with our external customers and branch personnel, responding to their questions, resolving basic technical inquires, fielding complaints, and guiding customers through resolution. The role will utilize multiple servicing applications when assisting branches and customers. These duties also require the ability to be accurate, perform repetitious work, work quickly, and meet important deadlines.The candidate should work effectively in cross-functional teams.Duties and ResponsibilitiesProvide exceptional support for external customers and Regional employees – with a primary focus on external customersBuild and establish a positive, trusting relationship with clients to ensure continued client patronage and satisfactionMaintain an up-to-date knowledge of company products and services to effectively respond to client inquiriesServe as a point of contact for customer facing inquires and complaints by working with various Subject Matter ExpertsHandle inbound interactions from both existing customers and prospective clients via phone calls, emails, and other forms of digital communicationExplain additional services and products to customers as neededDemonstrate a thorough understanding of basic system functionalitiesAssist customers by resolving disputes and/or complaintsForward customer questions or concerns to the appropriate Regional department or branch when necessaryComplete timely follow-ups with customers and/or Regional employees as neededAddress customer escalations and complaints by engaging the appropriate subject matter experts for quick resolutionEngage executive leadership when necessaryMaintain records of customer interactions and transactions, recording details of inquiries and complaintsExecute projects as directed by managementPerform additional duties as assigned, not limited to those outlined hereinMinimum QualificationsHigh School Diploma or equivalentMust pass drug screening, criminal and credit background checksProficient in Microsoft OfficePrior customer service experienceOutgoing, enthusiastic with excellent communication skills (oral and written)Enjoys working in a fast paced and changing environmentHighly organizedHas the ability to multi-taskHas the ability to manage to deadlinesData entry proficiencyBi-lingual in Spanish and EnglishPreferred QualificationsExperience in an inbound contact center environmentConsumer Finance or Banking experienceIf you are a job applicant who resides in the state of California, please review our California Employee Privacy Policy at the following link: https://regionalfinance.com/wp-content/uploads/2022/11/UPDATED-Employee-Privacy-Policy-11.2022.pdf#RGNLRegional is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, transgender status, age, disability, genetic information, veteran status, uniform service, or any other characteristic protected by applicable law (“Protected Characteristics”). Regional’s policy of non-discrimination applies to all phases of the employment process and relationship, including, but not limited to, recruitment and selection; compensation and benefits; professional development and training; promotions and opportunities; transfers; social and recreational programs; layoff; and terminations.