Collections Specialist

Greenberg Traurig, LLP; Phoenix (AZ); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Greenberg Traurig, LLP seeks a detail‑oriented Collections Specialist in Phoenix to support invoice preparation and the collections process. You will interact with attorneys, clients, and staff to drive AR activities and ensure timely billing.

You will use Pre-bill Viewer, Aderant, and e-billing tools to submit invoices and manage credits/retainers, with flexibility for overtime as needed.

Qualifications

• Bachelor’s Degree or equivalent in Accounting/Finance or related field preferred.
• Minimum three years of Collections experience, preferably in the professional services industry.
• Exceptional computer skills with the ability to learn new software applications quickly.

Responsibilities

• Manage daily collection efforts and consult with attorneys to plan collection strategies.
• Handle accounts receivable functions including billing and reconciliations.
• Communicate AR status to management and clients as needed.
• Process client bills using Pre-bill Viewer and Aderant.
• Submit electronic client invoices and accruals via e-billing platforms.
• Review and respond to billing questions; support refunds and deposits.
• Prepare AR reports and perform account reconciliations.
• Enter notes in Dashboard/Aderant Collection system.
• Assist with internal audit and special projects.

Skills

Interpersonal communication

Deadline-driven

Proactive team player

Attention to detail

Analytical problem solving

Client service oriented

Education

Bachelor’s degree or equivalent in Accounting/Finance

Tools

Aderant

Concur

Prebill Viewer

eBilling Hub

Excel

Job description

Join our Revenue Management Team as a Collections Specialist located in our Phoenix office (Hybrid)

Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment.

We are seeking a highly skilled professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. With a client-focused mindset and an initiative-taking approach, you will play a critical role in driving success, anticipating needs, and providing strategic solutions. If you are someone who demonstrate initiatives, adaptability, and innovation, we invite you to join our team.

This role will be based in our Phoenix office, on a hybrid basis. This position reports to the Collections Supervisor. The candidate must be flexible to work overtime as needed.

Position Summary:

The Collections Specialist is responsible for the accurate and efficient preparation of invoices for various Billing Attorneys. This position will interact with all levels of attorneys, clients and staff to effectively drive the collection process. The candidate will assist with collections, AR analysis, ebill invoice rejections, invoice resubmissions, Credit/Retainers refunds, client calls as needed. Candidate should also be flexible to work overtime as needed.

Key Responsibilities:

• Responsible for daily function of collection efforts, including inventory review, regular consultation with attorneys to review issues related to A/R and determine best strategy for collection
• Responsible for accounting functions including but not limited to accounts receivable and billing
• Proactively and efficiently communicates accounts receivable information to office and firm management
• Processes client bills using Pre-bill Viewer and Aderant software
• Submits electronic client invoices and accruals via various e-billing websites
• Researches and responds to accounting and billing questions; communicates with clients as needed
• Reviews and edits pre-bills in response to requests from attorneys and legal support specialists
• Analyzes client balances and client ledgers (payments and applications)
• Application and re-application of deposits, retainers, unapplied cash
• Assists with client refunds
• Reviews client AR balances and collection communication with the Billing Attorney/Business Director/Revenue Director
• Develops and prepares collection and A/R related reports; account reconciliations
• Enters and maintains collection notes into our Dashboard/Aderant Collection system
• Assists with our yearly Internal Audit (researches credits and initiates any refunds, updates the collection notes, etc.)
• Assists with other special projects, ad hoc reports, and activities as needed, and performs additional duties as assigned

Qualifications:

Skills & Competencies

• Excellent interpersonal and communication skills (oral and written), professional demeanor, and presentation, including active listening and ability to convey information clearly
• Ability to prioritize workload and adapt to a fast-paced, high-pressure environment to meet strict deadlines to achieve business goals and objectives
• Highly motivated, self-starter who can work well under minimal supervision, as well as take a proactive approach in being team-oriented
• High attention to detail, outstanding organizational skills, and the ability to manage time effectively
• Analytical with strong problem-solving skills, takes initiative and uses good judgment, excellent follow-up skills
• Proactive in identifying accounting issues and providing solutions

Education & Prior Experience

• Bachelor’s Degree or equivalent experience in Accounting, Finance, or related field preferred
• Minimum three years of Collections experience, preferably in the professional services industry (legal, accounting, insurance, healthcare
• Exceptional computer skills with the ability to learn new software applications quickly

Technology

• Aderant software, Concur, Prebill Viewer, and Ebilling Hub experience a plus
• Proficiency with Windows-based software, strong Excel preferred
• Understanding of AI capabilities, limitations, and responsible use in a professional environment.
• Familiarity with, or willingness to learn, firm-approved AI tools (e.g., Copilot, ChatGPT, or similar platforms) to support daily workflow and/or improve work quality.

Physical Requirements:

• While performing the duties of this job, the employee is occasionally required to move from workstation or desk throughout the work area to work independently or with a team to meet with colleagues or supervisor and retrieve work assignments.
• This position may also be sedentary and require the employee to sit for extended periods of time.
• Requires manual dexterity to use a phone, enter data into a computer, handle objects, and use office equipment.

GT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual’s race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis.