Collections Specialist

TEKsystems; Midvale (UT); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Paid time off

Job summary

TEKsystems is seeking a Collections Specialist for an onsite contract opportunity in Midvale, UT. The role focuses on contacting customers, negotiating payment arrangements, and documenting all interactions to keep accounts in good standing.

Ideal candidates have strong communication, negotiation, and de-escalation skills, with experience in collections or financial services. This is a fully onsite contract position with a typical benefits package.

Qualifications

• Customer service experience, preferably in a call center or phone-based environment.
• Collections, banking, lending, financial services, or payment processing experience.
• Strong communication and negotiation skills.
• Ability to confidently navigate difficult conversations.
• Detail-oriented with strong documentation skills.
• Comfortable using CRM systems and multiple computer applications.
• Able to work independently while meeting individual and team goals.
• Strong problem-solving and critical-thinking abilities.

Responsibilities

• Contact customers regarding past-due accounts in a professional and respectful manner.
• Understand the reasons behind missed payments and identify solutions that work for both the customer and the business.
• Negotiate payment arrangements and secure payment commitments.
• Utilize strong communication and de-escalation skills during difficult conversations.
• Accurately document customer interactions, agreements, and account updates.
• Manage a high volume of accounts while maintaining attention to detail.
• Ensure compliance with company policies and regulatory requirements.
• Maintain confidentiality and professionalism when handling sensitive customer information.

Skills

Customer service

Negotiation

Communication

De-escalation

Documentation

CRM systems

Independent work

Tools

CRM software

Job description

Collections Specialist | Join a Team That Makes a Difference

Pay: 21$ An hour

Location: 7860 Bingham Junction Boulevard, Midvale, UT 84047 (On-Site)

Type: Contract Opportunity

Are you someone who thrives in customer conversations, enjoys solving problems, and knows how to turn challenging situations into positive outcomes? We are looking for a Collections Specialist who can build rapport with customers, identify solutions, and help individuals bring their accounts back into good standing.

This is more than a collections role. It's an opportunity to use your customer service skills, negotiation abilities, and problem-solving mindset to make a real impact while working with a supportive team.

What You'll Be Doing

• Contact customers regarding past-due accounts in a professional and respectful manner.
• Understand the reasons behind missed payments and identify solutions that work for both the customer and the business.
• Negotiate payment arrangements and secure payment commitments.
• Utilize strong communication and de-escalation skills during difficult conversations.
• Accurately document customer interactions, agreements, and account updates.
• Manage a high volume of accounts while maintaining attention to detail.
• Ensure compliance with company policies and regulatory requirements.
• Maintain confidentiality and professionalism when handling sensitive customer information.

What Makes You a Great Fit

• Customer service experience, preferably in a call center or phone-based environment
• Collections, banking, lending, financial services, or payment processing experience
• Strong communication and negotiation skills
• Ability to confidently navigate difficult conversations
• Detail-oriented with strong documentation skills
• Comfortable using CRM systems and multiple computer applications
• Able to work independently while meeting individual and team goals
• Strong problem-solving and critical-thinking abilities

Preferred Qualifications

• Previous collections experience
• Experience in banking, lending, credit unions, or financial services
• Familiarity with payment plans, delinquency management, and collections regulations
• Bilingual candidates are encouraged to apply

Why You'll Love This Opportunity

• Stable schedule and professional office environment
• Gain valuable experience in the financial services industry
• Build skills in negotiation, customer relations, and account management
• Opportunity to work with a respected organization and expand your professional experience

Job Type & Location

This is a Contract position based out of Midvale, Utah.

Pay And Benefits

The pay range for this position is $21.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Midvale, Utah.

Application Deadline

This position is anticipated to close on Oct 31, 2026.

Workplace Type

This is a fully onsite position in Midvale,Utah.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.