Client Support Rep

TEKsystems; Phoenix (AZ); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Time Off/Leave (PTO, Vacation or Sick)

Disability insurance

Job summary

TEKsystems in Phoenix, AZ is seeking an entry-level Client Service Professional I to support our Client Contact Center. You will handle Level 1 banking inquiries, primarily deposits, while building client service skills in a structured environment.

This contract role offers hands-on training, coaching, and opportunities for internal movement. A portion of work may be performed from home, with the role primarily onsite in Phoenix.

Qualifications

• 6 months of relevant call center experience preferred.
• Backgrounds in customer service, call centers, and banking are a plus.
• Strong communication skills and professional demeanor.
• Reliable, punctual, and comfortable working onsite.
• Coachable mindset with a desire to learn and grow.

Responsibilities

• Respond to inbound client calls in a fast-paced contact center environment.
• Handle Level 1 banking inquiries with a focus on deposits and basic account services.
• Support clients with account inquiries, debit card issues, basic transactions, and online/mobile banking navigation.
• Deliver professional, empathetic, and calm service on every call.
• Follow established procedures to ensure compliance, accuracy, and data security.
• Meet performance expectations related to quality, schedule adherence, and attendance.
• Partner closely with supervisors and teammates during training and ramp-up.

Skills

Call center experience

Communication skills

Customer service mindset

Punctuality

Onsite work

Coachable mindset

Job description

SUMMARY

Our financial services Client is seeking Client Service Professional I team members to support our Client Contact Center in Phoenix. This is an entry-level opportunity designed for individuals looking to begin or grow a career in banking while delivering an exceptional client experience.

In this role, you will handle foundational, Level 1 banking inquiriesprimarily deposit-related callswhile building strong client service skills in a supportive, structured environment. You will be guided through hands-on training, coaching, and development opportunities aligned with our clients service standards and culture.

WHAT YOU WILL DO

• Respond to inbound client calls in a fast-paced contact center environment
• Handle Level 1 banking inquiries with a focus on deposits and basic account services
• Support clients with account inquiries, debit card issues, basic transactions, and online/mobile banking navigation
• Deliver professional, empathetic, and calm service on every call
• Follow established procedures to ensure compliance, accuracy, and data security
• Meet performance expectations related to quality, schedule adherence, and attendance
• Partner closely with supervisors and teammates during training and ramp-up

WHAT WERE LOOKING FOR

• 6 months of relevant call center experience preferred
• Backgrounds in customer service, call centers, and banking are a plus
• Strong communication skills and professional demeanor
• Reliable, punctual, and comfortable working onsite
• Coachable mindset with a desire to learn and grow

WHY THIS ROLE

• Supportive, people-first culture
• Structured coaching and leadership support
• Opportunity for internal movement and long-term career growth
• Candidates will have the opportunity to work one day from home

#westpriority26

Job Type & Location

This is a Contract position based out of Phoenix, AZ.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Phoenix, AZ.

Application Deadline

This position is anticipated to close on Nov 6, 2026.

Workplace Type

This is a fully onsite position in Phoenix,AZ.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.