Media Collections Specialist (Remote)

The E.W. Scripps Company; Washington (MI, District of Columbia); Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Collections Specialist to manage day-to-day collections of open invoices. This role involves contacting clients with overdue payments, documenting interactions, and collaborating with the Credit department on account issues. The ideal candidate will possess strong communication and negotiation skills, along with a keen attention to detail and organizational abilities. Join a company committed to fostering a culture of connection and belonging, where your contributions will help maintain financial integrity and support the organization's mission of delivering quality journalism.

Qualifications

• 2-5 years of experience in call center, collections, or customer service.
• Strong communication and negotiation skills are essential.

Responsibilities

• Contact clients with overdue payments and document conversations.
• Propose account write-offs and prepare necessary documentation.
• Handle inbound customer service inquiries professionally.

Skills

Call Center Experience

Collections Experience

Customer Service

Sales Experience

Negotiation Skills

Communication Skills

Organization Skills

Excel Skills

Education

High School Diploma or Equivalent

Tools

Collection Software

Job description

The E.W. Scripps Company is seeking Collections Specialist, responsible for the day-to-day collections of open invoices, including locating and notifying customers of delinquent accounts and working to bring accounts to current.

WHAT YOU'LL DO:

• Contact assigned clients who are past due in payments (considered delinquent 60 days past invoice date).

• Document conversations with past due clients as well as recording anticipated payment date and follow up actions that are necessary.

• Propose potential account write-offs based on collectability as well as preparing write-off documents to send to third party collection agency.

• Work with Credit department on open or potential credit issues.

• Researching credit balances/open cash that are open, as needed.

• Resolve various issues such as status of accounts, additional invoice copies, and other requests as needed.

• Handle inbound customer service calls & questions, both internally & externally in professional manner.

• Handle inbound inquiries from vendors in regards to accounts payable issues.

• Work on reconciliations for past due & pre-paid accounts and initiate corrective entries to balance accounts.

• Process monthly/daily credit card charges for local and national media advertisers.

WHAT YOU'LL NEED:

• High school diploma or equivalent

• 2 - 5 years of call center, collections, customer service and/or sales experience

WHAT YOU'LL BRING:

• Ability to communicate effectively under pressure

• Ability to negotiate effectively

• Excellent communication skills

• Strong organization skills, accuracy and attention to detail

• Strong Excel skills

• Ability to learn and utilize collection software

WORK ENVIRONMENT:

• Standard office environment.

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If you are a current Scripps employee, please do not apply on this site. Please access our internal career site at Worklife > My Info > View Open Positions at Scripps.

SCRIPPS’ COMMITMENT TO A CULTURE THAT CREATES CONNECTION:

At Scripps, we are committed to a culture that reflects the audiences and communities we serve. We are intentional about creating an environment where employees, our audiences and other stakeholders feel valued and inspired to reach their full potential and create connections. To successfully deliver on this commitment, we must understand and reflect the values and perspectives those around us embody. That process begins by looking inward to build and celebrate a respectful workplace where everyone feels a sense of belonging and connection. By continuing to cultivate an environment where all employees have a fair chance to succeed, are included, valued, and seen, we will strengthen the connections that drive positive business impact and align with our core purpose.

ABOUT SCRIPPS:

The E.W. Scripps Company (NASDAQ: SSP) is a diversified media company focused on creating a better-informed world. As one of the nation’s largest local TV broadcasters, Scripps serves communities with quality, objective local journalism and operates a portfolio of more than 60 stations in 40+ markets. Scripps reaches households across the U.S. with national news outlets Scripps News and Court TV and popular entertainment brands ION, Bounce, Defy TV, Grit, ION Mystery and Laff. Scripps is the nation’s largest holder of broadcast spectrum. Scripps is the longtime steward of the Scripps National Spelling Bee. Founded in 1878, Scripps’ long-time motto is: “Give light and the people will find their own way.”

As an equal employment opportunity employer, The E.W. Scripps Company and its affiliates do not discriminate in its employment decisions on the basis of race, sex, sexual orientation, transgender status, gender, color, religion, age, genetic information, medical condition, disability, marital status, citizenship or national origin, and military membership or veteran status, or on any other basis which would be in violation of any applicable federal, state or local law. Furthermore, the company will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship for the company.