Sr. Collections Analyst

Joveo Middleware Test Company; Minneapolis (MN); On-site; USD 65,000 - 85,000; Full time

Job summary

Joveo Middleware Test Company in Minneapolis, MN is seeking a Senior Collections Specialist to manage a portfolio of customer accounts and support cash flow through effective collections and relationship management.

You will monitor aging reports, resolve payment discrepancies, negotiate arrangements, coordinate with internal teams, and help improve processes and month-end activities, with a focus on accuracy and timely payments.

Qualifications

• 3+ years of collections, accounts receivable, or related experience.
• Strong communication and customer relationship skills.
• Ability to manage multiple accounts and priorities in a fast-paced environment.
• Experience resolving account discrepancies and payment issues.
• Proficiency with ERP systems and Microsoft Excel.
• Strong analytical and problem-solving skills.

Responsibilities

• Manage a portfolio of customer accounts and follow up on outstanding balances.
• Monitor aging reports and proactively work to reduce past-due receivables.
• Investigate and resolve payment discrepancies, billing issues, and customer disputes.
• Negotiate payment arrangements and help resolve collection challenges.
• Partner with internal teams to address issues impacting payment timing.
• Maintain accurate documentation of collection activities and account status.
• Support reporting, process improvements, and month-end activities.

Skills

Collections experience

Communication skills

Multi-account management

Discrepancy resolution

ERP systems

Excel proficiency

Analytical thinking

Education

Bachelor's degree preferred

Tools

ERP systems

Microsoft Excel

Job description

Senior Collections Specialist

We're partnering with a growing global organization seeking an experienced Senior Collections Specialist to manage customer accounts and support cash flow through effective collections and relationship management.

What You’ll Do

• Manage a portfolio of customer accounts and follow up on outstanding balances


• Monitor aging reports and proactively work to reduce past‑due receivables


• Investigate and resolve payment discrepancies, billing issues, and customer disputes


• Negotiate payment arrangements and help resolve collection challenges


• Partner with internal teams to address issues impacting payment timing


• Maintain accurate documentation of collection activities and account status


• Support reporting, process improvements, and month‑end activities

What We’re Looking For

• 3+ years of collections, accounts receivable, credit, or related experience


• Strong communication and customer relationship skills


• Ability to manage multiple accounts and priorities in a fast‑paced environment


• Experience resolving account discrepancies and payment issues


• Proficiency with ERP systems and Microsoft Excel


• Strong analytical and problem‑solving skills

Preferred Experience

• Experience supporting customers across multiple regions or countries


• Exposure to large corporate or publicly traded environments


• Familiarity with reporting tools, collection metrics, and process improvements


• Bachelor's degree in Accounting, Finance, Business, or a related field preferred

Why Consider This Opportunity?

• Join a collaborative, team‑oriented environment


• Opportunity to make a direct impact on financial performance


• Exposure to a dynamic, global business setting


• Competitive compensation and benefits

Benefit offerings include medical, dental, vision, life insurance, short‑term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

Pay Details: $65,000.00 to $85,000.00 per year

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

• The California Fair Chance Act


• Los Angeles City Fair Chance Ordinance


• Los Angeles County Fair Chance Ordinance for Employers


• San Francisco Fair Chance Ordinance