Collections Specialist

ADP, Inc.; Everett (WA); On-site; USD 50,000 - 58,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Life Insurance

401(k) Retirement Plan

Paid Vacation Time Off

Paid Holidays

Employee Assistance Program (EAP)

Job summary

Northwest Plus Credit Union is seeking a Collections Specialist to work with members on consumer and mortgage loans, delivering excellent service while maintaining compliance. The role emphasizes strong communication, accuracy, and adherence to credit union policies.

Experience with credit union systems and prior collection work is preferred; bilingual English/Spanish is a plus. This is a full-time position with benefits and opportunities for growth within loan servicing teams.

Qualifications

• Excellent communication skills, customer service, verbal and written communication.
• Familiarity with the credit union systems.
• Two years of collection experience.
• High School diploma or equivalent.

Responsibilities

• Process reminders, late notices, delinquency reports and collections calls.
• Actively manage delinquent loan and overdrawn account list.
• Take outbound and inbound calls and emails from members regarding their accounts.
• Establish rapport and professional relationship with members through proactive communication.
• Ensure exceptional member service aligned with policies and procedures.
• Maintain confidentiality of member data and adhere to regulations.

Skills

Communication skills

Customer service

Verbal and written

Education

High School diploma

Tools

Microsoft Office

Database software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Collections Specialist

5 days ago Requisition ID: 1037

Salary Range: $24.00 To $28.00 Hourly

POSITION TITLE: CollectionsSpecialist

REPORTS TO: Supervisor - Loan Servicing

FLSA STATUS: Non-Exempt, Full Time

SALARY: $24.00 to $28.00

Bilingual preferred English/Spanish

SUMMARY:

In this position, you will work with NW Plus CU members on their existing consumer and mortgage loans providing excellent member service. Success in this position demonstrated by working cohesively within loan servicing team, effectively managing collection efforts, ensuring regulatory compliance, and the timely completion of all task while following the credit union policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Process reminder, late notices, delinquency reports and collections calls as required on accounts.
• Actively work delinquent loan and overdrawn account list.
• Take outbound and receive inbound calls and emails from members regarding their accounts.
• Establish good rapport and professional relationship with members through pro-active and prompt communication.
• Responsible for exceptional member service both internal and external that is in alignment with our policies and procedures.
• Represent the credit union in a courteous, honest and professional manner and maintain confidentiality with all member and critical data.
• Familiarize with and adhere to Loan Servicing policies, procedures and regulations.
• As a staff member of NW Plus CU you are expected to adhere to policies, procedures and reporting requirements. In addition, all assigned training will be completed in a timely manner as set forth by the BSA Officer in accordance to Board approved BSA, CIP and OFAC Programs.
• Ability to: work independently, multi task, set priorities, demonstration proficient attention to details, meet deadlines and be well organized.
• Performs other duties as assigned.

COMPUTER SKILLS:

To perform this job successfully, an individual should be proficient in Microsoft Office Products and other Database software.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge,

skill, and/or ability required.

• Familiarity with the credit union systems, preferred.
• Excellent communication skills, customer service, verbal and written communication.
• Previous collection experience with at least two-year background.
• High School diploma or equivalent required.

COMPENSATION and BENEFITS:
Compensation, benefits, and the overall total compensation package may be negotiable based on the successful candidate’s qualifications, and experience.
Northwest Plus Credit Union offers a comprehensive benefits package that currently includes:

• Medical Insurance
• Vision Insurance
• Life Insurance
• 401(k) Retirement Plan
• Paid Vacation Time Off
• Paid Holidays
• Employee Assistance Program (EAP)

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee will operate in a general office environment, using office equipment such as a phone and a computer. The employee must be able to bend, squat and lift occasionally when accessing storage. Standing or sitting for extended periods of time.
• The noise level in the work environment is usually quiet to moderate as compared to a private office with light foot traffic and office equipment. The employee must be able and willing to interact frequently with the public.

NOTE: Job descriptions are not intended, and should not be constructed to be exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with the job.

The credit union is an Equal Opportunity Employer. Background reviews, including criminal and credit histories conducted prior to selection.